Part Time Customer Care
Vocational qualification
In Tooting
Description
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Type
Vocational qualification
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Location
Tooting
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Duration
11 Weeks
This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career. Skills you will gain: + The delivery of good customer service. + Problem handling. + Responding appropriately to the customer's needs. + Different methods of.
Facilities
Location
Start date
Start date
About this course
You should check the level of this course to see if it matches your ability. There are no entry requirements. Literacy and Numeracy Assessments take place as part of the enrolment process
Reviews
Course programme
Customer Care City & Guilds Award
Level: Prepare for Business
Course content:
This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career.
Skills you will gain:
+ The delivery of good customer service
+ Problem handling
+ Responding appropriately to the customer's needs
+ Different methods of communication
+ Self development
+ Team working
Course Structure:
The course consists of a mixture of lectures, practical and group work.
Course resources:
All students have access to our fully equipped state of the art learning centre. This included free internet access.
Assessment:
Continuous assessment by tutor. End of course examination
Next step:
Further short courses is Business Finance, Book-keeping and Accounts, Computerised Accounts or a FT vocational course in Business at Level 1 or 2
How to apply:
Fees Info
When information is available you will notice 2 different fees stated for this course. The fee you pay is dependent on your status:
Fee 1: Standard fee;
Fee 2: Aged 60+ years fee
Students in receipt of an income-based benefit pay £20 per course per term.
You will need to bring proof of age and any benefits when you enrol.
You DO NOT have to pay a college registration fee for these courses, but you may have to pay for additional course materials.Materials costs:
Students provide folders and paper for coursework. It is also advised that students purchase the recommended text book.
When and Where
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This course is: Part time evening
Length: 11 weeks
Start Date: 22 April 2010
Campus: Tooting Centre
Course Code: F4031/TE9CA
Tuition Fees: Please ask Tuition Fees 60+:
Please ask
How to apply
Part Time Customer Care