Part Time Customer Service Advanced Apprenticeship

Vocational qualification

In Croydon

£ 220 + VAT

Description

  • Type

    Vocational qualification

  • Location

    Croydon

  • Duration

    2 Years

The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as: Organising, delivering Customer Service. Solving Customer Service problems. Promoting continual improvement; and. Working with others to improve Customer Service.

Facilities

Location

Start date

Croydon (London)
See map
College Road, CR9 1DX

Start date

On request

About this course

Applicants must be between the ages of 16 and 24 to be eligible for funding.
Applicants should have reached a reasonable standard of education and possess the necessary motivation, commitment to study and awareness of the demand of the programme. All applicants will be required to attend an interview and undertake an initial assessment.

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Course programme


MODE OF STUDY PT
FE LEVEL 3
DURATION 2 years
START DATE(S) Throughout the year
DAY(S)/TIME(S) OFFERED Day release with assessment in the workplace
TOTAL FEE 220 per course
TOTAL OVERSEAS FEE Not applicable
ADDITIONAL COSTS There will be some additional expenses for books
AWARDING/VALIDATION BODY City and Guilds
ENTRY REQUIREMENTS
Applicants must be between the ages of 16 and 24 to be eligible for funding.

Applicants should have reached a reasonable standard of education and possess the necessary motivation, commitment to study and awareness of the demand of the programme. All applicants will be required to attend an interview and undertake an initial assessment.

PROGRAMME CONTENT/STRUCTURE
The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as:

Organising, delivering Customer Service;
Solving Customer Service problems;
Promoting continual improvement; and
Working with others to improve Customer Service.
PROGRESSION/CAREERS OPPORTUNITIES
After the successful completion of the Customer Service Advanced Apprenticeship, Apprentices will gain the following awards:

NVQ Level 3 in Customer Service;
Customer Service Technical Certificate;
Key Skills Application of Number Level 2; and
Key Skills Communication Level 2.

ASSESSMENT STRUCTURE Assessor visits the workplace monthly to assess qualification progress
EXCURSIONS / WORK EXPERIENCE n/a
READING LISTS n/a

Part Time Customer Service Advanced Apprenticeship

£ 220 + VAT