Part time Customer Service Level 3 NVQ

Customer Service Level 3 NVQ
Within every organisation there are roles where employees are required to deal with customers, to address and meet customer needs, and to ensure that customers are left with a positive impression of the organisation. Understandably therefore, people who possess the skills to meet these requirements are highly valued by employers. This nationally recognised qualification is based on the standards developed by the Institute of Customer Service (ICS). These standards are generic and are therefore applicable to all types of business from all sectors. The course looks at organisational frameworks and ways to improve on these. It will enable you to improve on your offered service, having analysed your current systems in a structured way. It improves your ability and awareness when dealing with and setting up service systems and client need. If you have the opportunity to recommend improvements on your own initiative, the evidence required for this course will be simply generated. If you have a sensitivity to customer needs and a desire to put customers first, then this course will encourage you to plan improvements to the service you give customers.

Course Content:
The course features a combination of core (mandatory) and optional units. Core units focus upon key competencies, whilst optional units will be more specific to individual roles and industry fields. This allows you to select those that are most appropriate to you. The core (mandatory) units are as follows:

• Organise, deliver and maintain reliable customer service
• Improve the customer relationship
• Work with others to improve customer service
• Monitor and solve customer service problems
• Promote continuous improvement

Students will also choose one optional unit from the following three:

• Develop your own and others customer service skills
• Organise and promote products or services to customers
• Lead the work of teams and individuals to improve customer service
• The course is delivered by initial seminar and followed by one-to-one support and assessment in the workplace
. This support will enable you to create a portfolio of evidence for the qualification.

Key Skills:
These are required for those aged under 25 and include:
• Working with others
• Improving on learning
• Information Technology (IT)
• Application of Number
• Communication

Entry Requirements:
You should have achieved NVQ Level 2 or be able to demonstrate skills to this level. As all training and assessment takes place in the workplace, you should be in appropriate employment or be able to gain work experience within a customer setting. Acceptance onto the course is subject to a successful interview.

Entry Process:
An interview with the course tutor will be arranged at the earliest opportunity after receiving your application.

Assessment:
Successfully completing a unit is based on meeting the criteria for that unit. You will assemble a portfolio of evidence as proof of your capabilities. You may also be observed and questioned by your assessor while you are working for some units.

Career Options:
Completion of the qualification should enhance your prospects of career development in your current employment or the opportunity of progression to a supervisory role.

Fees

Year : Description : Under 19 : Over 19 & on benefits : Over 19 : Overseas
09/10 : Tuition : £0.00 : £0.00 : £557.00 : £1,300.00
09/10 : Material : £10.00 : £10.00 : £10.00 : £10.00
09/10 : Exams : £0.00 : £0.00 : £72.00 : £72.00
09/10 : Trips : £0.00 : £0.00 : £0.00 : £0.00
09/10 : Kit : £0.00 : £0.00 : £0.00 : £0.00
Fees subject to change please enquire on application. For courses lasting more than one year, please note that the fees given above are for the first year only. Similar fees will be due for each subsequent year of the course and will be subject to an inflationary increase on the first year fees.

Sessions

Year : Full or Part-time : Level : Start date : End date : Day : Start time : End time
09/10 : PT : Further Education : 7/8/2009 : 6/8/2010 : : N/A : N/A