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Part Time Customer Service NVQ Level 2
NVQ
Inhouse
Description
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Type
NVQ
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Methodology
Inhouse
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Duration
18 Months
Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently.
Important information
Government funding available
About this course
No formal qualifications are required. However individuals should be carrying out a range of general duties in a customer service environment.
Reviews
Subjects
- Customer Service
- IT
- Part Time
Course programme
City & Guilds
Course Content
Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently.
Course Features
This course is also available at Graig campus
Qualification obtained via candidate portfolio of evidence which is internally and externally verified
City & Guilds qualifications are nationally and internationally recognised
Delivered by highly qualified, experienced staff
Units completed may be transferable to subsequent levels to enable progression
Career Prospects and Progression
Career enhancement for those working in customer service situations.
Modules
Mandatory Units Prepare yourself to deliver good customer service, Provide Customer Service within the rules 4 themes: Impression and Image, Delivery, Problem Handling, Development and Improvement. Candidates choose 1 unit from each theme.
Method of Assessment
Portfolio of work-based evidence.
Course Length
18 months
Time of Delivery
Day and Evening
Campus
Pibwrlwyd Campus
Bilingual Provision
The majority of this course can be studied bilingually
Entry Requirements
No formal qualifications are required. However individuals should be carrying out a range of general duties in a customer service environment.
Full-time or Part-time
Part Time
Part Time Customer Service NVQ Level 2