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Part Time Customer Service NVQ Level 2

NVQ

Inhouse

Price on request

Description

  • Type

    NVQ

  • Methodology

    Inhouse

  • Duration

    18 Months

Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently.

Important information

Government funding available

About this course

No formal qualifications are required. However individuals should be carrying out a range of general duties in a customer service environment.

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Subjects

  • Customer Service
  • IT
  • Part Time

Course programme

Awarding Body

City & Guilds

Course Content

Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently.

Course Features

This course is also available at Graig campus

Qualification obtained via candidate portfolio of evidence which is internally and externally verified

City & Guilds qualifications are nationally and internationally recognised

Delivered by highly qualified, experienced staff

Units completed may be transferable to subsequent levels to enable progression
Career Prospects and Progression

Career enhancement for those working in customer service situations.

Modules

Mandatory Units Prepare yourself to deliver good customer service, Provide Customer Service within the rules 4 themes: Impression and Image, Delivery, Problem Handling, Development and Improvement. Candidates choose 1 unit from each theme.

Method of Assessment

Portfolio of work-based evidence.

Course Length

18 months

Time of Delivery

Day and Evening

Campus

Pibwrlwyd Campus

Bilingual Provision

The majority of this course can be studied bilingually

Entry Requirements

No formal qualifications are required. However individuals should be carrying out a range of general duties in a customer service environment.

Full-time or Part-time

Part Time

Part Time Customer Service NVQ Level 2

Price on request