Part time Effective Customer Care EDI Level 2 Certificate

Course

In Tonbridge

Price on request

Description

  • Type

    Course

  • Location

    Tonbridge

This programme has been written for everyone who is involved in any industry and is aimed to give all staff, supervisors and managers the essential knowledge needed to offer the very best professional approach to customer service. This programme will help you to become more effective in offering your customers a quality service. This programme is divided into eight core modules, each.

Facilities

Location

Start date

Tonbridge (Kent)
See map
Brook Street, TN9 2PW

Start date

On request

About this course

As this is a work-based course, applicants should be employed in an appropriate work setting.

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Course programme



Effective Customer Care EDI Level 2 Certificate
This programme has been written for everyone who is involved in any industry and is aimed to give all staff, supervisors and managers the essential knowledge needed to offer the very best professional approach to customer service. This programme will help you to become more effective in offering your customers a quality service. This programme is divided into eight core modules, each concentrating on an important aspect of customer service.

  • Module 1 Recognising customers
  • Module 2 The important of Exceptional Customer Care
  • Module 3 Customer Care and Service Principles
  • Module 4 - Providing information, advice, products and services to customers
  • Module 5 Responding to Special Requests
  • Module 6 Customer Service and Legislation
  • Module 7 Dealing with Customer Complaints
  • Module 8 Helping Customers with Particular Needs

Entry Requirements:
As this is a work-based course, applicants should be employed in an appropriate work setting.

Assessment:
Workbook based assessment and observation of practice.

Progression Routes:
Students may progress to the Health & Social Care NVQ Level 2.

Career Options:
Progression within the health and social care sector including nursing and social worker (but only with further study).

Fees

Year : Description : Under 19 : Over 19 & on benefits : Over 19 : Overseas
09/10 : Tuition : £0.00 : £0.00
09/10 : Material
09/10 : Exams : £0.00 : £0.00
09/10 : Trips
09/10 : Kit
Fees subject to change please enquire on application. For courses lasting more than one year, please note that the fees given above are for the first year only. Similar fees will be due for each subsequent year of the course and will be subject to an inflationary increase on the first year fees.

Sessions

Year : Full or Part-time : Level : Start date : End date : Day : Start time : End time
09/10 : PT : Further Education : 1/8/2009 : 31/7/2010 : : N/A : N/A

Part time Effective Customer Care EDI Level 2 Certificate

Price on request