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Part Time Introductory Certificate in Hospitality Customer Service
Vocational qualification
In Carmarthen ()
Description
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Type
Vocational qualification
This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints.
About this course
No previous qualifications are necessary
Reviews
Course programme
Hospitality Awarding Body
Course Content
This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints.
Course Features
Delivered in one day with assessment being taken at the end of the day.
Suitable for all staff working within the hospitality industry
Can be delivered at place of work if numbers are sufficient.
Cost Includes Lunch & morning coffee.
Career Prospects and Progression
Successfully completing this qualification is of benefit to anyone wishing to seek employment in the hospitality and catering industry or those currently employed and looking to develop their front of house skills.
Modules
Introduction to Customer Service - Effective Communications - Presenting a positive professional image - Handling customer complaints.
Method of Assessment
Assessment is through a one hour test of 40 True/False style questions with a pass mark of 80?.
Course Length
7 hours (1 Day /2 half days)
Time of Delivery
Daytime
Campus
Pibwrlwyd Campus
Bilingual Provision
This course can be studied in English only
Entry Requirements
No previous qualifications are necessary
Full-time or Part-time
Part Time
Part Time Introductory Certificate in Hospitality Customer Service