Course not currently available

Part Time Introductory Certificate in Hospitality Customer Service

Vocational qualification

In Carmarthen ()

Price on request

Description

  • Type

    Vocational qualification

This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints.

About this course

No previous qualifications are necessary

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Awarding Body

Hospitality Awarding Body

Course Content

This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints.

Course Features

Delivered in one day with assessment being taken at the end of the day.

Suitable for all staff working within the hospitality industry

Can be delivered at place of work if numbers are sufficient.

Cost Includes Lunch & morning coffee.
Career Prospects and Progression

Successfully completing this qualification is of benefit to anyone wishing to seek employment in the hospitality and catering industry or those currently employed and looking to develop their front of house skills.

Modules

Introduction to Customer Service - Effective Communications - Presenting a positive professional image - Handling customer complaints.

Method of Assessment

Assessment is through a one hour test of 40 True/False style questions with a pass mark of 80?.

Course Length

7 hours (1 Day /2 half days)

Time of Delivery

Daytime

Campus

Pibwrlwyd Campus

Bilingual Provision

This course can be studied in English only

Entry Requirements

No previous qualifications are necessary

Full-time or Part-time

Part Time

Part Time Introductory Certificate in Hospitality Customer Service

Price on request