Part Time NVQ 2 Contact Centre Operations
NVQ
In Hull
Description
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Type
NVQ
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Location
Hull
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Duration
6 Weeks
This is a qualification that is ideal for people working within a contact centre environment such as Telesales, Telemarketing, Customer Contact Centres and the Travel Industry, dealing with either or both inbound and outbound calls.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
NVQ 2 Contact Centre Operations
Course Details
This is a qualification that is ideal for people working within a contact centre environment such as Telesales, Telemarketing, Customer Contact Centres and the Travel Industry, dealing with either or both inbound and outbound calls.
Course length:
6 months
Venue:
The NVQ is delivered within the workplace.
Start Date:
Rolling Programme
Progression:
The natural progression would be a level 3 if the candidate held a position that can affect change. Subsequently an alternative could be to enter the Contact Centre Apprenticeship.
Part Time NVQ 2 Contact Centre Operations