Part-Time NVQ CUSTOMER SERVICE (LEVEL 2)
NVQ
In Kent
Description
-
Type
NVQ
-
Location
Kent
-
Duration
9 Months
MTB. 16-18. Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged with the assessor.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
Students must be employed or in a 1 year work placement within the industry.
Reviews
Course programme
- MTB
- 16-18
Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged with the assessor.
Entry Requirements
Students must be employed or in a 1 year work placement within the industry.
Location
Workplace
Start Date
Subject to demand.
Course Duration
NVQ Duration: 9 months Apprenticeship Duration: 1 year
Course Content
This can include:
- Prepare yourself to deliver good customer service
- Provide customer service within the rules
- Impression and image
- Delivery
- Problem handling
- Development and improvements
Registration Fee
NVQ : £135
Apprenticeship : Employer contribution: £395
Tuition Fee
NVQ : £350(over 19s only)
Apprenticeship : £0
Part-Time NVQ CUSTOMER SERVICE (LEVEL 2)