Part-Time NVQ CUSTOMER SERVICE (LEVEL 2)

NVQ

In Kent

Price on request

Description

  • Type

    NVQ

  • Location

    Kent

  • Duration

    9 Months

MTB. 16-18. Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged with the assessor.

Important information

Government funding available

Facilities

Location

Start date

Kent
See map
Hadlow College, Hadlow, Tonbridge,, TN11 0AL

Start date

On request

About this course

Students must be employed or in a 1 year work placement within the industry.

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Course programme

  • MTB
  • 16-18


Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged with the assessor.

Entry Requirements

Students must be employed or in a 1 year work placement within the industry.

Location
Workplace

Start Date

Subject to demand.

Course Duration
NVQ Duration: 9 months Apprenticeship Duration: 1 year

Course Content

This can include:
  • Prepare yourself to deliver good customer service
  • Provide customer service within the rules
  • Impression and image
  • Delivery
  • Problem handling
  • Development and improvements


Registration Fee

NVQ : £135
Apprenticeship : Employer contribution: £395

Tuition Fee

NVQ : £350(over 19s only)
Apprenticeship : £0

Part-Time NVQ CUSTOMER SERVICE (LEVEL 2)

Price on request