Part-Time NVQ Level 1 Customer Services
NVQ
In Rhondda Cynon Taff.
Description
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Type
NVQ
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Location
Rhondda cynon taff. (Wales)
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Duration
35 Weeks
The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements for this course, although an appropriate work experience is needed
Reviews
Course programme
The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role.
Entry requirements
There are no formal entry requirements for this course, although an appropriate work experience is needed
What will I study?
The units you will study are: Mandatory Units Prepare yourself to deliver good customer service; Communicate effectively with customers; Do your job in a customer friendly way; Provide customer service within the rules and Recognise & deal with customer queries, requests and problems. Optional Units (A choice of one of the following) Maintain a positive & friendly attitude or Adapt your behaviour to make a good customer service impression.
How will I be assessed?
You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.
Career Opportunities & Progression
On successful completion of this course you could progress to NVQ Level 2 Customer services.
Length
35 weeks
Attendance
Part-Time
Campus
Learning is located in community based venues across Rhondda Cynon Taff.
Part-Time NVQ Level 1 Customer Services