Part-Time NVQ Level 2 Customer Services

NVQ

In Rhondda Cynon Taff.

Price on request

Description

  • Type

    NVQ

  • Location

    Rhondda cynon taff. (Wales)

  • Duration

    35 Weeks

The course consists of two mandatory units and five optional units. These cover the aspects of customer service that are expected at a junior level role.

Important information

Government funding available

Facilities

Location

Start date

Rhondda Cynon Taff. (Rhondda Cynon Taff)
See map
Cannon Street, CF44 7AP

Start date

On request

About this course

You will require NVQ 1 in Customer Services, GCSEs C ? G or relevant work experience.

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Course programme

NVQ Level 2 Customer ServicesCourse Outline
The course consists of two mandatory units and five optional units. These cover the aspects of customer service that are expected at a junior level role.

Entry requirements
You will require NVQ 1 in Customer Services, GCSEs C ? G or relevant work experience.

What will I study?
You will study the following Units; MANDATORY UNITS Prepare yourself to deliver good customer service and Provide customer services within the rules. OPTIONAL UNITS Recognise and deal with customer queries, requests and problems; Give customers a positive impression of yourself and your organisation; Deal with customers face to face; Deliver reliable customer service and Develop customer relationships.

How will I be assessed?
You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.

Career Opportunities & Progression
On successful completion of this course you could progress to NVQ Level 3 Customer Services.

Length
35 weeks

Attendance
Part-Time

Campus
Learning is located in community based venues across Rhondda Cynon Taff.

Part-Time NVQ Level 2 Customer Services

Price on request