Part Time SVQ Level 2 Costumer Service

NVQ

In Cumbernauld

Price on request

Description

  • Type

    NVQ

  • Location

    Cumbernauld (Scotland)

The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems, and development and improvement.

Important information

Government funding available

Facilities

Location

Start date

Cumbernauld (Glasgow City)
See map
Town Centre Cumbernauld, G67 1HU

Start date

On request

About this course

This is a work-place based qualification so candidates will already be working in the customer service or retail industry.

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Course programme



SVQ LEVEL 2 CUSTOMER SERVICE

Campus: Cumbernauld College

Duration: Part-Time by Arrangement

Weekdays: Not Specified

Course Information:
The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems, and development and improvement.

Further Study:
Progression onto level 3 or a range of business-related qualifications such as Administration, Retail Practice or Travel.

Career Opportunities:
The programme offers the opportunity to further develop job skills for positions involving Customer Care responsibilities.

Part Time SVQ Level 2 Costumer Service

Price on request