Part Time SVQ Level 2 Costumer Service
NVQ
In Cumbernauld
Description
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Type
NVQ
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Location
Cumbernauld (Scotland)
The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems, and development and improvement.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
This is a work-place based qualification so candidates will already be working in the customer service or retail industry.
Reviews
Course programme
SVQ LEVEL 2 CUSTOMER SERVICE
Campus: Cumbernauld College
Duration: Part-Time by Arrangement
Weekdays: Not Specified
Course Information:
The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems, and development and improvement.
Further Study:
Progression onto level 3 or a range of business-related qualifications such as Administration, Retail Practice or Travel.
Career Opportunities:
The programme offers the opportunity to further develop job skills for positions involving Customer Care responsibilities.
Part Time SVQ Level 2 Costumer Service