Pearson BTEC Level 2 Diploma in Customer Service

The Customer Service Apprenticeships respond to the employers needs for high levels of customer service skills within a wide range of organisations. The skills gained in this apprenticeship can be transferred across all sectors and apply to many job roles. This apprenticeship is primarily aimed at individuals whose job role is dedicated to customer service as an occupation.

Intermediate Apprentices will work in roles such as:
- Customer Service Trainees
- Customer Service Assistants
- Customer Service Representative/Agents

There are no formal qualifications required to complete this course as all training is provided.

Upon receiving your request, a member of Academy will contact you to explain how the course is delivered and the sign up process.

Qualifications are delivered in the workplace, so assessors will visit you on a monthly basis with your employer to undertake work towards this qualification.