People Skills

People Skills for Supervisors & Team Leaders

Duration: 1 Day

Of all the challenges individuals face as they progress their career, one of the most demanding is their first supervisory role. Not only does the supervisor require technical know-how for planning and organising but also excellent people management skills to achieve superior team results.

This one day course develops the essential skills and techniques to turn promising employees into highly effective supervisors and team leaders. Delegates will learn the fundamentals of effective people management and team motivation.

Course Designed For

Supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management.

Course contents

• Defining your role and responsibilities
• People management, team development and delegation
• Team motivation
• Effective communication
• Overcoming people problems and difficult situations
• Improving team performance

Objectives

How will you and your organisation benefit…

Upon completion of this course you will be able to:

• Develop the key people management skills to ensure success in your supervisory role.
• Enhance the effectiveness/performance of your team and the achievement of objectives and results.
• Set and reach both personal and team objectives using delegation and time management skills.
• Understand how to overcome barriers to communication.
• Increase your effectiveness as a team leader motivating your team and individual team members.
• Help staff solve problems that lead to under-performance.
• Handle difficult situations and people using empathy and constructive feedback.
• Effectively supervise previous colleagues.
• Practise the skills of assertiveness and active listening.
• Deal effectively and confidently with disciplinary conflict situations.

Further Development

• Effective Communication
• Assertiveness
• Influencing, Persuading and Negotiating
• Conflict Management