Perfect Executive Personal Assistant Training Executive Personal Assistant Courses

Introduction

The Knowledge Academy's Personal Assistant Administration course enables you to learn the skills required to become a prompt and professional personal assistant.

Who is the course for?

• Personal Assistants new to the role
• Those who have experience but are looking to define their skills
• Career change and in need of learning a new skill
• If you posses great typing skills and a good level of customer service

Pre-Requisites

• There are no formal pre-requisites prior to attending this course

What will I learn?

• Learn what is required of you in your role
• Learn how to understand workloads
• Learn about time management
• Learn how to manage diaries
• Learn about effective delegation
• Learn how to file

Course Outlines

• The role of the Executive PA
• Purpose, definition and expectations of an executive PA
• Maintaining your focus in a high pressure role
• Competencies for excellence: skills and attributes of a top-performing PA
• Working with senior management
• Understanding business goals and improving information flow
• Relating your role to your manager's role – working in partnership
• Understanding work styles and adapting them to maximise productivity
• Interacting confidently with managers across the organisation
• Communication skills
• Verbal and non-verbal communication and their impact
• Questioning and listening techniques
• Representing your manager
• Making good decision
• Having conversations with impact
• Presentation skills
• Project and time management
• The Project management Cycle – making a meaningful impact at each stage
• Personal organisation and prioritisation
• Problem solving techniques
• Moving forward
• Getting the most from your appraisal
• Identifying your career drivers
• Developing your networking skills