PERFORMANCE MANAGEMENT & FEEDBACK SKILLS
Do you have to give feedback to members of staff about their - performance, behaviour, attitudes?
Do you find it more difficult to give "negative" feedback than positive feedback?
When you give negative feedback do you feel that you give it in the best possible way to achieve the desired outcome / change - including maintaining the relationship?
One way to help people to grow is to use objective, non-judgemental feedback. Constructive feedback is a central part of performance management. It is one of the manager's tools for maintaining and improving performance from day to day, not just at the annual appraisal time. This one day interactive course covers all aspects of feedback skills and techniques to give managers confidence in this vital area of their responsibilities. Objectives
By the end of the course, delegates will be able to:
identify the purpose and benefit of managing performance for the individual for the manager and the organisation
identify high flyers and underperformers and be able to analyse some of the reasons for the different behaviours
develop an action plan with regular reviews that is timely, supportive and developmental for individuals in the team
demonstrate effective interpersonal skills required to handle the problems and opportunities associated with regular performance reviews
explain the importance of all types of constructive feedback and identify opportunities for giving feedback
devise strategies to deal effectively with difficult situations and different reactions
successfully plan, structure and conduct feedback session in a variety of situations at work
produce a timed action plan to implement back at the workplace
Brief Content
Welcome and objectives including delegates' objectives for attending and an explanation of what performance management is. From one to ones, to regular reviews, to appraisals: the skills needed are very similar.
Group work preparing flip charts and feeding back on the purpose and benefit of managing performance for the individual, for the manager and the organisation.
Exercises where they identify their own and other motivators and apply this to managing performance
Exercises on how to identify high flyers and underperformers and be able to analyse some of the reasons for the different behaviours and develop an action plan with regular reviews that is timely, supportive and developmental for individuals in the team. Exercises on techniques for handling various performance reviews
Skill practice in 3s where they use their own examples to demonstrate effective interpersonal skills required to handle the problems and opportunities associated with managing performance
Group work to explain the importance of all types of constructive feedback and identify opportunities for giving feedback and video examples
Exercise in 2s to devise strategies to deal effectively with difficult situations and different reactions
Skill practice where they will successfully plan, structure and conduct feedback session in a variety of situations at work
Review of objectives set at the start of the day and individual exercise to reflect on the day's activities and produce a timed action plan for implementation back at the work place
Method of Training
Our courses are highly participative with delegates working from a workbook, linked with group activities and role-play, as appropriate.
