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Performance Management

Course

Distance

Price on request

Description

  • Type

    Course

  • Methodology

    Distance Learning

Understand the aims of performance management. Identify acceptable standards of performance. Conduct effective reviews of performance. Set SMART objectives. Manage the performance of the 'Star', the 'Average', the 'Peaked' and the 'Poor' employee. Suitable for: Those who manage the day-to-day performance of staff. The course equips delegates with the skills and techniques to ensure staff perform to the peak of their abilities. It covers dealing with the 'Star', the 'Average', the 'Peaked' and the 'Poor' Performer.

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Course programme

Objectives
Understand the aims of performance management. Identify acceptable standards of performance. Conduct effective reviews of performance. Set SMART objectives. Manage the performance of the 'Star', the 'Average', the 'Peaked' and the 'Poor' employee.

Course Content
What is Performance Management?responsibility for getting the best results from staff
performance not personality
structuring expectations
importance of planning
reasons for managing performance.

Standards of Performance and Behaviour:
considering the circumstances
the skills needed
understanding the skills
assessing the skills
setting the standards
SMART objectives
team and individual objectives.

Types of Performance:
approaches for managing the performance of the four types of employee - the 'Star', the 'Average', the 'Peaked' and the 'Poor'
in addition, managing the performance of those who think they are brilliant but who actually are mediocre!

Leadership:
the role of the leader
attributes of a leader
maintaining authority and respect
leadership styles
achieving results through others
improving individual performance.

Motivation - the Vital Ingredient:
motivation factors
motivational techniques
practical steps in motivation
different people with different needs.

Managing Performance:
the value of ongoing performance management
evaluating progress and achievement
maintaining flexibility to business change
recognising and closing performance gaps
revising standards
the role of coaching in performance management.

Coaching:
developing a planned strategy
adapting your style
organisational alignment
making skilled interventions
giving constructive feedback and praise
link to appraisals.

Action Plan:
participants plan and discuss what they will do on return to work.

Performance Management

Price on request