Performance Management

The Value of Performance Management

• Defining performance management - what it is and why it matters
• The benefits of effective performance management
• Looking at common reasons for under-performing
• Exploring your role as a performance manager and coach – how to get the best from others
• Setting clear expectations, SMART and behavioural objectives

Managing and Motivating for Individual Performance

• The link between motivation and performance including practical approaches for managing differing performance levels
• Identifying your personal leadership and coaching style
• Changing your personal leadership style to get the most from the individual performer
• Improving and developing performance
• What to do when the performance plan doesn’t work
• Creating and implementing opportunities for learning based on personal styles
• Praising and celebrating good performance
• The performance coach – spotting opportunities and keeping it informal and positive
• Celebrating success
• Monitoring and evaluating performance (gathering performance data and evidence)
• Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance
• Encouraging self-appraisal and review

Managing Under-Performers

• Identifying what constitutes poor performance
• Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
• Understand disciplinary and grievance procedures
• Understand your role in grievance and disciplinary situations

Personal Development

• Formulating an action plan