Performance matters: the importance of praise

Course

Online

£ 799 + VAT

Description

  • Type

    Course

  • Methodology

    Online

To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.

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Course programme

The aim
To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.


About the programme
Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs.
This programme demonstrates that praising is not a natural gift but a learnable skill and shows the value of adding praise to the corporate culture. Done well it can be powerful, cheap and easy to use management tool. Managers that use praise effectively create more motivate and productive teams.
A department with a high employee turnover is in danger of losing another member of the team. The individual displayed initiative and commitment in helping a customer, yet their manager could only criticise the unauthorised expense of a taxi fare. The employee's attitude changes, however, when the manager shows interest and appreciation in another job well done.
Six easily-remembered rules are demonstrated for praising staff correctly, including: let people know why they are being praised; don't ruin the effect by a sting-in-the-tail remark; and pass on praise from customers or superiors.


The key outcomes
-Learn how to praise staff appropriately
-Seek and find more opportunities to praise employees
-Individuals who are appreciated and valued will contribute more to the workplace


Programme includes:
DVD (25 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides on disc
Self-study workbook on disc


Information:
A Video Arts production featuring John Cleese. Release date: 2000

Learning-chapters
  • An introduction to praise
  • The high staff turnover problem
  • The lack of praise
  • Manager's misconception of praise
  • How not to show appreciation
  • Pass praise on
  • Praise in practice
  • Put it on record and make it public
  • Summary

Learning-chapters

  • Trailer
  • Pre-test
  • Introduction
  • Praise matters
  • Praise as a skill
  • Deliver praise
  • Follow up praise
  • Summary
We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments.

Performance matters: the importance of praise

£ 799 + VAT