Personal Assistant

The Personal Assistant Diploma consists of three different courses.
Business Communicating
Executive Office Skills
European Computer Driving Licence (ECDL)
Study Method:
The course is deigned for study by distance learning at work or at home. Students receive a course manual, assignments and a study guide. Plus full tutor support for the duration of the course by e-mail and post.

 
Course outline:

Module 1: The Essential of Communication
          The Importance of Good Communication
          Modes of Communication
          The Key Elements of Communication
          The Whole Message
          What Does the Recipient Expect?
 
Module 2: Sending Informal Messages
          Memoranda ('Memos')
          Electronic Mail (E-Mail)
          Text Messages (Texts)
          Facsimiles (Faxes)
 
Module 3: Sending Formal Messages
          Letters - The First Impression
          Letters - Greetings and Sign Off
          The Details
          Letters - Writing Clearly
          Letters - Writing Accurately
          Formal E-Mails
          Reports and Proposals
          Reviewing Formal Letters and Reports
 
Module 4: Two-Way Communication
          The Telephone
          Using the Answer Phone
          Using the Mobile Phone
          Face-to-Face Meetings
 
Module 5: Presentations
          Presenting Skills
          First Impressions
          Explaining Your Points Clearly
          Humour
          Inviting Discussion
          Ending the Presentation
 
Module 6: Advertising
          Press Releases
          Newspaper Advertisements
          Direct Main
          Web Sites
 
Executive Office Skills
 
Objectives:
At the end of this course you will be able to:
          Introduce the benefits of good customer care
          Explore ways of handling complaints and difficult customers
          Explore the techniques of recruitment and interviewing
          Develop an understanding of body language
          Develop listening skills
          Practice good telephone
          Demonstrate training methods and techniques
         
Student Profiles
The programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
 

Study Method
The course is designed for study by distance learning at work or at home. Students receive course manuals, assignments and study guide plus tutor support by e-mail and mail.
 
Course Outline:
 
Module 1: Customer Services
          Face to Face Contact
          Dealing with Awkward Customers   
          Where are You?
          Dealing with Complaints      
          Do's and Don'ts of complaint handling
          Is the Customer always right?       
          Dangerous Contact
          Person to Person Contact
 
Module 2: Personnel Administration
          The Work Cycle
          Recruiting
          Short listing
          Checklist on Interviewing
          Contract of Employment
          Personnel Files
          Data Protection
          Job Descriptions
          Health and Safety    
          Staff Security
 
Module 3: Project Management
          Defining a Project
          Work Structures
          Choosing Your Item
          Resourcing the Information
          Who Does What
          Gantt Charts
         
Module 4: Communications
          Body Language
          Appearances Can De Deceptive
          Emphasis On Words
          Listening Skills         
Using the Telephone
Getting the Message
 
Module 5: Training Administration
          The Training Cycle   
          Who Benefits From Training
          Planning Training
          Training Methods
          Training Environment
          Equipment
          Visual Aids
          Evaluation
 
European Computer Driving Licence (ECDL)
 

Objectives:
At the end of this course you should be able to:
Understand Basic Computers
Understand Basics Of Windows
Understand Basics of Popular Microsoft Software
Use Word
Use Excel
Use PowerPoint
Use Access
Use Outlook
Basic File Management with XP
Browsing the Web
 
Student Profile:
The course is designed for any one who wants a basic knowledge of computers, and to gain a recognised qualification.
 
Study Method
This is a self-study course which comprises of the approved CD Interactive Learning which covers the entire ECDL syllabus which can be run from your PC. You can start and stop the course and complete it at your own pace. To supplement the CD course, you will also receive Certified ECDL Manuals, which comprise of 2 workbooks, covering the entire syllabus. When you have completed the course you can then sit the exams in one of the many assessment centres all around the UK.
 
Assessment
Each module of the course is tested separately and each test generally lasts 45 minutes. The seven tests can be attempted in any order. Exam fees are not included in the course fees.
 
Exams are completed at an Assessment Centre. Centres are located all over the UK..
 
Course Outline:
 
Module 1 - Basic Concepts of Information Technology
          Input and Output Devices, Pc Components and Data Storage
          Computer Software. Computers in Daily Life. Information Networks
          IT and Society
          Health, Safety and the Environment
          Security, Copyright and Law
 
Module 2 - Using the Computer and Managing Files
          Introduction to Windows
          Working with Windows
          Folder and File Management
          Windows Control Panel. Using the Computers Desktop. Working with Compressed Files. Viruses.
 
Module 3 - Word Processing        
          Introduction to Word. Editing Documents
          Formatting Text and Paragraphs. Bullets and Numbering
          Spelling and Replacing
          Finding and Replacing
          Tables and Tabs
          Page Settings
          Templates and Wizards
          Styles
          Mail Merge
          Pictures, Images and Charts
          Using Help. Advanced Features
 
Module 4 - Spreadsheets
          Introduction to Excel
          Selecting Cells and Ranges. Formatting Cells and Their contents
          Building Simple Formula. The Auto fill Tool
          Modifying a worksheet and sorting data
          Charts and Graphs. Importing Texts and Graphics
          Printing and Page Setup . Using Help in Excel
 

Module 5 - Databases
          Starting Access
          Manipulating Tables and Creating Tables
          Table Relationships
          Queries
          Forms and Reports
          Printing and Page Setup
           
Module 6 - Presentations
          Introduction to PowerPoint
          Working with Slides. Laying out Slides. Slide Design and Animation
          Master Slides
          Creating Slide Graphics and Text
          Arranging and Grouping Objects
          Polishing our Slides
          Printing and Publishing
 
Module 7 - Information and Communication
          The Internet and />
          Webpage Book Marks
          Searching the Web. Downloading Files
          Security
          E-Mail
          Attachments
          Web Based E-Mail. Organising E-Mails Security and E-Mails.