Personal Development Courses
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Effective Communication
WWP Training Limited
Course objectives: On completion of this programme you will be able to: -Develop effective questioning and listening skills -Understand the true nature of assertiveness as distinct from aggression or submission -Gain genuine confidence in communicati...
(Assertiveness Course in London)
£420 + VAT
Successful Coaching and Mentoring
Presentations for you
Successful Coaching and Mentoring Successful delegation and empowerment relies on effective coaching and mentoring. This course focuses on the methods by which managers develop the performance of individuals in their team. It reviews two main types o...
(Leadership Course in Surrey)
£ On request
Professional Telephone Skills
The Training Bank
Professional Telephone Skills Delegates will learn The importance of customer care How to project a positive, confident and professional image over the telephone The importance of first impressions How to build rapport How to guide and control the ca...
(Telephone Skills Course in Hertfordshire)
£235 + VAT
Teams & Team Working
Maguire Training
Teams & Team Working (Also a public open course ) Duration: 2 Days By the end of this programme delegates will be able to state the characteristics of an effective team and how teams are formed, in addition to taking away ideas on how to build the ri...
(Performance Course in )
£ On request
Performance management & feedback skills
Partners in Business
PERFORMANCE MANAGEMENT & FEEDBACK SKILLS Do you have to give feedback to members of staff about their - performance, behaviour, attitudes? Do you find it more difficult to give "negative" feedback than positive feedback? When you give negative feedba...
(Performance Course in Hertfordshire)
£154 + VAT
Conducting Effective Disciplinary Investigations
Reed Learning
Conducting Effective Disciplinary Investigations "It is a fact of life that poor performance, outright breaching of codes of conduct or even criminal acts by staff will be exposed when managers are least expecting them. Allegations made by colleagues...
(Performance Course in London)
£945 + VAT
Effective Presentation Skills
Stand & Deliver
Effective Presentation Skills As part of the pre-course preparation, participants will be asked to deliver a short presentation, and will receive feedback from other participants and the trainer. The presentation will be recorded on DVD, which delega...
(Presentation Skills Workshop in London)
£249 + VAT
Telephone Skills
Alpha Training
Telephone Skills Course contents Creating a Professional Image on the Telephone Understanding how customers form their impressions First and last impressions Providing a Professional Service Handling Calls Preparing for calls Guidelines for making an...
(Telephone Skills Course in )
£ On request
Managing Diversity In The Workplace
City Lit
What will the course cover? (contents, themes, projects) Exploration of discrimination, stigmatised identities, legisislative changes and the significance of diversity in the workplace. Learning, exploration and reflection on identity, sexuality, rac...
(Intercultural Awarenesss Course in London)
£995 + VAT
Developing Self-Esteem and Assertiveness
Reed Learning
What's holding you back? To move forward with confidence you need to cultivate positivity and self-worth. You need to understand the balance between aggression and submission and use assertive behaviour to get what you want. This course will encourag...
(Assertiveness Course in Warwickshire)
£1,045 + VAT
Appraisal Interviewing
Pass training
Course content This very interactive course will provide many opportunities to practise and master the techniques discussed in order to achieve better results when applying learnt techniques back at your place of work. Preparation and Structure Data...
(Performance Workshop in London)
£275 + VAT
Valuing Diversity
WWP Training Limited
Course suitable for: This programme is for you if you want to raise your awareness of diversity within a safe and confidential setting. Attending will give you an opportunity to discuss your experiences, attitudes, perceptions, beliefs and values con...
(Intercultural Awarenesss Course in Berkshire)
£450 + VAT
Assert Yourself With Confidence
Speak First
Assert Yourself With Confidence Details Max number of participants: 10 Duration: 1 day Available as: In-company and public course Benefits • Gain a deeper understanding of the impact non-verbal communication has on people • Become more aware of your...
(Assertiveness Course in London)
£395 + VAT
Telemarketing
Transcend Group
Telemarketing The application of best practice in telemarketing is becoming increasingly important with the burgeoning trend towards distance selling and centralised customer service. Whether the customer and prospect interaction is carried out by a...
£550 + VAT
Time Management
Institute of Credit Management
and analysing The Collection Strategy Setting a timetable Making the best use of tools available Targeting and prioritising Personal...
(Performance Training in London)
£340 + VAT
Conflict Management (OCN Level 2)
Tides
Conflict Management (OCN Level 2) Entry Requirements Please contact the above administrator for extra details Learning Areas and Experience Understanding the nature of conflict Understanding the causes of conflict Creative methods for dealing with co...
(Performance Course in County Antrim)
£ On request
Interview Success
Hawsec Training Centre
Interview Success These courses are aimed at people who are looking for work and finding it difficult to pass interviews. From our Interview Courses we will work with you in making the interview easier and successful. Our staffing staff is highly exp...
(Performance Course in London)
£80 + VAT
Effective Time Management
Illumine Training
is defined and why you lack time. Discuss why you maybe off balance and what your personal time traps are. What do you do... the best possible use of your resources Personal energy levels Learn how to manage your own energy levels through: Eating...
(Leadership Course in )
£ On request
Effective Delegation
Reed Learning
This practical course provides an insight into one of the core skills all managers must possess - delegation. As well as exploring what to delegate and when, it will also provide immediately useful coaching and development techniques...
(Assertiveness Course in London)
£499 + VAT
Presentation Skills for Experienced Presenters
GBC Learning & Development
Presentation Skills for Experienced Presenters Ideal for those with some experience of delivering presentations, during this course you will learn: · How to maintain a calm, balanced and confident state when presenting · How to quickly establish rapp...
(Presentation Skills Training in Surrey)
Training
- in Guildford
- Inhouse
- 1 Day
£295 + VAT
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