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Personal Development courses Northern Ireland
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...making the transition to team leader / supervisor / manager · Develop their communication skills to increase the effectiveness of upward, downward... Learn about: IT Management, Good Understanding of English Language, Skills and Training...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely... Learn about: Delegating Skills, Customer Care, Telephone answering...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Objectives By the end of the course participants will: · The importance of first impressions – how to make a positive impression with your communication skills... Learn about: Verbal Communication, Improve Communication, Oral Communication...
- Short course
- Belfast City
- Different dates available
- 1 Day
...for dealing with difficult behaviour · Gaining the right perception – using the right questions and listening · Paraphrasing to avoid misunderstandings... Learn about: Behavioural intervention techniques, Negotiation Skills, Conflict Resolution...
- Course
- Belfast City
- Different dates available
- 1 Day
...a well planned meeting can ensure that everyone involved feels they have contributed and agreed actions that were laid out at the meeting. Our course... Learn about: Stress Management, Difficult People, Influencing Skills...
- Short course
- Belfast City
- 1 Day
...contacts in the workplace It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers... Learn about: Decision Making, Influencing Skills, Presentation Skills...
- Short course
- Belfast City
- Different dates available
- 1 Day
...knowledge required to develop their awareness of Emotional Intelligence and in doing so help them to perform more effectively. Objectives By the end... Learn about: Gain Confidence, Decision Making, Stress Management...
- Short course
- Belfast City
- Different dates available
- 1 Day
...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Listening Skills, Improve Communication, Communication Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Recent research states that after training productivity increases by 22% BUT after coaching it increases by 88%. Coaching is process that enables learning and development to occur and thus performance to improve. To be successful, a COACH requires a knowledge and understanding of a process as... Learn about: Positive outcom, Coaching Skills, Model of coaching...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...the impact of the use of language, body language, emotion and expression Putting it all together... Learn about: Team Training, Communication Training, Communication Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales skills, Telephone techniques, Enhance performance...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...people to achieve their true potential How to explore their own leadership style and deploy a wide range of leadership styles that builds trust and effective... Learn about: Leader skills, Working relationships, Management Planning...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...to maintain the company values and work towards the company goals. Leadership is about handling today’s business pressures and steering the organisation... Learn about: Potential of your people, Influencing Skills, Leadership Styles...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...have to use data to meet the challenges of making effective decisions, either on their own or within a team setting. By the end of this course each participant... Learn about: Persuasive argument, Managing information, Decision Making...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... and effective working relationships Work with your manager to build development plans to get everyone into the green zone Develop greater empowerment to help... Learn about: Call Centre, Leadership style, Business Performance...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...the right mindset Transferring learning back into the workplace... Learn about: Types of power, Role Director, The Board...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...process Understanding how the process works How to complete the paperwork Measuring performance Key result areas Agreeing realistic, meaningful objectives... Learn about: Measuring Performance, Potential barriers, Agreeing realistic...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...of a performance review How to give effective feedback; motivational and developmental when required to enhance performance and motivation The manager’s... Learn about: Performance Reviews, Job descriptions, Motivation techniques...
- Short course
- Belfast City
- Intermediate
- 1 Day
...course has been designed over one (1) day to give an understanding of sales presentations. The course will cover the following areas; How voice projection... Learn about: Account management, Pricing techniques, Customer Service...
- Training
- Belfast City
- Beginner
- 7 Days
... by the Coaching with NLP center. With this course you will learn to train using various methodologies. You will understand how each client sees the world from a different perspective. The skills you will gain during this training will enable you to train in various sectors. Whether you want to do personal... Learn about: Personal Development, Time management, Time line therapy...