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Personal Development courses Sandbach
- Short course
- Sandbach
...CONTENTS This course covers all the key issues related to self belief, confidence and self esteem. The development of an assertive belief system...
- Training
- Sandbachandanother venue.
- London
- Different dates available
- 2 Days
...This course is designed to explore the rich communication skills and techniques required to successfully facilitate workshops and meetings in a business context...
- Course
- Sandbach
...through role plays and key exercises, they can improve their own negotiating techniques. Everyone needs good negotiating skills - being able to negotiate...
- Course
- Sandbach
- Advanced
- 2 Days
... - in particular, customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Those whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...
- Course
- Sandbach
...Improve skills to help those who aspire to become better at what they do through motivational mentoring and coaching. Suitable for: Those who want to maximise...
- Course
- Sandbach
... personal v leadership style - what are the crucial differences? Setting objectives and responsibilities. Forming, storming, norming, performing...
- Course
- Sandbach
...An opportunity to reflect on the essential elements of an effective performance appraisal. Breaking down the barriers. This workshop deals with potential, targets, goals, identification, interviewing techniques, assessment, redefining, reappraisal, challenge, reward, training and development...
- Course
- Sandbach
... - treating Customers how you would like to be treated. Recap on 'The Rules'. Personal action plan. Understanding Company Policy and Procedures. Role Plays...
- Course
- Sandbach
... Communication and Listening Skills Development of CUSTOMER relationships. Workshop Effective communication skills - what works and what doesn't - avoiding gaffs...
- Course
- Sandbach
- Advanced
- 2 Days
..., customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...
- Course
- Sandbach
...how to allocate sufficient time to each item on the agenda. How to avoid boredom, frustration and confusion. Setting and reaching objectives...
- Course
- Sandbach
...what do you think they want to hear? Analysing a typical presentation situation - breaking down the myths and barriers about public speaking...
- Short course
- Sandbach
- 1 Day
...gathering information. Planning outcome and results. The Successful Telephone Call Workshop Opening and body of the call and closing effectively Techniques...
- Course
- Sandbach
- 2 Days
... collections skills development tool for both experienced staff or those relatively new to Credit and Collections...
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