Personal Development for the PA & Administration Personnel

Who is it for
Those looking to enhance their visibility, interpersonal skills and personal impact in order to make a better contribution at work.


What is it about

• Increased visibility and respect and recognition from others
  
  
• Clear goals for your work and personal life
  
  
• Communication skills to be assertive and persuasive
  
  
• Confidence to make a bigger contribution to your teamÂ's performance
  
  
• Techniques to cope with conflicting demands
  
  
• Methods for managing stress levels
  
  
• Recognition of what is holding you back and how to break out of those limitations

What will i get out of it
This one-day course will show you how to manage both yourself and your manager to meet organisational objectives. It will teach you the personal and interpersonal skills to thrive in this demanding role, enabling you to manage others, gain support, and handle conflict.


Course overview
Self-management and personal effectiveness

• Characteristics of effectiveness and high performance
  
  
• Managing your behaviour and emotions
  
  
• Developing coping mechanisms to thrive and succeed through change, and learning from experience

Persuading and influencing

• Personal power skills: behaviour, voice and appearance



• Think before you speak to get what you want



• Handling conflict and receiving and giving criticism constructively

Managing your career

• Setting goals and strategies
  
  
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Identifying strengths, weaknesses, opportunities and threats

Increasing your visibility and enlisting your managerÂ's support