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Personal Effectiveness

in Alpha Training (England)

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A one day course to help you get the most from working with others Have you ever thought "I wish I hadn't said that"or "I wish they hadn't said that"? Or maybe "Why do I let them get to me?" or "I just can't get them to see my point of view"? People are any organisation's biggest asset. They are also the most complex.

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes
Suitability Those seeking to get the most out of themselves from working with others.
Course objectives A one day course to help you get the most from working with others Have you ever thought "I wish I hadn't said that"or "I wish they hadn't said that"? Or maybe "Why do I let them get to me?" or "I just can't get them to see my point of view"? People are any organisation's biggest asset. They are also the most complex.
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Course programme

Personal Effectiveness
Learning outcomes
By the end of the course delegates will:
• Understand the difference between passive, aggressive and assertive behaviour
• Be aware of their personal style when dealing with others
• Be able to identify the key elements of effective communication
• Understand how we respond to conflict
• Be aware of the range of strategies we can adopt to diffuse potentially difficult situations
Course contents
Awareness of different styles of behaviour and their impact on others
How assertive are you?
Why we struggle to be assertive
How behaviour breeds behaviour
Assertive communication
Key communication skills
Barriers to effective communication
Making the most of our personal communication style
Handling conflict
How to adopt a flexible approach
Dealing with difficult situations
How to build effective long-term relationships with colleagues
Action planning
Deciding how you can use new skills and techniques at work
Developing a realistic action plan to help you communicate more assertively
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On Alpha Training

Provider description
Started in 1987, Alpha Training is a professional training company based in London.

We offer Information Technology training on desktop products from Microsoft, Adobe and others, and also on bespoke products.

We deliver Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support.

And we supply Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

We provide trainers/facilitators for ad-hoc learning events and training days, or for rollouts of new systems or procedures.

We deliver onsite training at clients premises anywhere in the UK, and arrange offsite training at suitable locations.

Our clients include private and public sector organisations including the BBC, Central Government, the Met Police and the NHS.
Advantages of studying with Alpha Training
As well as offering pre-designed courses we can customise training solutions to meet your specific business needs. We are committed to providing the highest quality training and client service. Our team of highly experienced trainers have in-depth subject knowledge and proven training skills. Our courses are designed to help you perform to your maximum potential.
Course provider history
Alpha Training was established in January 1987 by Anne Harkness. The company started by providing professional IT training services, supported by a team of highly skilled course administrators and experienced associate IT skills trainers. We deliver instructor led training on desktop applications such as Microsoft and Adobe, on document management systems, and on bespoke software.
Specialises in
Information Technology training on desktop products from Microsoft, Adobe, web technologies , and also on bespoke software and systems. Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support, HR and Training, PR and Marketing. Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

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