Getting Focused - Working to Goals and Objectives
- Identifying your organisation's values and objectives
- Supporting your manager's/team's objectives
- Working to your own goals and objectives
Understanding How You Work and Identifying Areas for Improvement
- Personal SWOT - identifying personal strengths and development areas
- Building on your strengths and exploring personal potential
- Recognising the signs of stress
- Understanding and developing methods to cope with stress
Effective Communication Skills
- What impact does your communication have on others?
- Verbal communication, personal image and body language
- Identifying and overcoming the barriers to effective communication and relationship building
- How to communicate not just inform
- Effective questioning and listening
Developing your Assertiveness and Self-confidence
- How your behaviour impacts on others
- Defining and understanding assertive behaviour and its value
- Putting assertiveness into practice
- Saying ''no'' confidently without guilt
- Developing your level of confidence
Persuading and Influencing Others
- Influencing others to achieve prompt response and deadlines
- Voicing your views, ideas and requests in a persuasive manner
- Gaining cooperation from others and minimising conflict
Successful Networking - Developing Relationships and Learning from Others
- The values and benefits of networking
- Building cross-functional relationships
- Understanding where networking opportunities exist and widening your support network
Personal Development
- Formulating a personal action plan