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Personal Effectiveness Through Interpersonal Communication And Self-Confidence

in Hemsley Fraser (England)

Hemsley Fraser

Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes
Suitability Suitable for PAs, administrators and co-ordinators who are keen to maximise their effectiveness and confidence.
Price £899 + VAT
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Course programme

Personal Effectiveness Through Interpersonal Communication And Self-Confidence
Getting Focused - Working to Goals and Objectives

  • Identifying your organisation's values and objectives

  • Supporting your manager's/team's objectives

  • Working to your own goals and objectives
Understanding How You Work and Identifying Areas for Improvement

  • Personal SWOT - identifying personal strengths and development areas

  • Building on your strengths and exploring personal potential

  • Recognising the signs of stress

  • Understanding and developing methods to cope with stress
Effective Communication Skills

  • What impact does your communication have on others?

  • Verbal communication, personal image and body language

  • Identifying and overcoming the barriers to effective communication and relationship building

  • How to communicate not just inform

  • Effective questioning and listening
Developing your Assertiveness and Self-confidence

  • How your behaviour impacts on others

  • Defining and understanding assertive behaviour and its value

  • Putting assertiveness into practice

  • Saying ''no'' confidently without guilt

  • Developing your level of confidence
Persuading and Influencing Others

  • Influencing others to achieve prompt response and deadlines

  • Voicing your views, ideas and requests in a persuasive manner

  • Gaining cooperation from others and minimising conflict
Successful Networking - Developing Relationships and Learning from Others

  • The values and benefits of networking

  • Building cross-functional relationships

  • Understanding where networking opportunities exist and widening your support network
Personal Development

  • Formulating a personal action plan
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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