Persuading And Influencing At Work

Overview

This two-day personal development course examines the techniques that can be used to influence the thinking and the behaviour of others. Also, with this programme, you'll acquire the skills to communicate confidently, build a relationship, remain assertive in all circumstances and develop powerful techniques to put your ideas into practice.

Who should attend

All staff who need to persuade others both internally and externally to enhance their ability to influence in the workplace.

Course objectives

By the end of this practical two-day course, you will be able to:

> Understand what effective communication is

> Recognise your own style of behaviour and be persuasive

> Master the five rules of persuasive and influential communication

> Understand the three techniques to influence in face-to-face communication

> Deal with difficult people and situations

Course content

Understand what Effective Communication is

> Being aware of your communication style and how others perceive you

> Identifying your own communication style

> Understanding the barriers to effective communication

> Isolating some of your main features and characters

> Analysing how they impact on the way you persuade and influence

> Identifying the communication style of others

> Adapting your style to that of others and different situations

Recognise your Own Style of Behaviour and Be Persuasive

> Learning to put value on yourself: Self-esteem

> Identifying methods to build self-esteem and develop confidence

Persuasive and Influential Communication: The 5 Rules

1.Using questioning skills to interest others

2. Applying active listening techniques to pick up the message

and win the confidence of others

3. Expressing your opinions, ideas and views to influence others

4.Using the appropriate approach to the way you think (culture

and values) of others

5.Validating the agreement of your speaker to be persuasive

and sure that your communication is understood

The 3 Techniques that Influence Face-to-Face Communication

1.Using your eyes to establish the first contact

2.Working your voice and body language to improve the transaction

3. Practising silence and creating confidence

Deal with Difficult People and Situations

> Being positive and assertive

> Responding effectively to a conflict

> Clarifying a problem when it occurs: who, what and when

> Learning to identify the real cause of this situation

> Making concessions to reach your goal