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Homepage > Personal Development > Communication Skills > Assertiveness

Persuading and Influencing for the PA and Administration Personnel

in Reed Learning (England)

Classes Course

Place:

London

Price:

£499 VAT inc.

Duration:

1 Day

Start:

20/10/2008 other dates
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Course objectives:

Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving skills Questioning techniques to achieve results

Reed Learning

Reed Learning... was founded in 1995 as a value added service to the Reed Group’s clients and candidates. Since then it has grown into one of the foremost learning organisations in the UK throug...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation
Course objectives Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving skills Questioning techniques to achieve results
Price £499 VAT inc.
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Course programme

Persuading and Influencing for the PA and Administration Personnel
PAs and secretaries have a pivotal role coordinating meetings, collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict Course Outline: Communication theory The different elements of communication and how they work together to influence our interpersonal communication. What is influencing? Building rapport with your manager and colleagues The difference between influencing and manipulating The link of self esteem with influencing and how to build it Interpersonal Communication Why does it matter and what is it? The difference between personality and behaviour and the three behaviour types Choosing helpful behaviour Handling conflict and difficult situations Questioning and negotiation Choosing and using appropriate questions Being clear on your objectives and bottom line Meeting the needs of both parties
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Venues and dates



Where London
When Start: 20/10/2008 Finish: 20/10/2008 See calendar
 
Where London
When Start: 30/11/2008 Finish: 30/11/2008 See calendar
 
Where London
When Start: 06/06/2008 Finish: 06/06/2008 See calendar
 
Where London
When Start: 22/07/2008 Finish: 22/07/2008 See calendar
 
Where London
When Start: 04/09/2008 Finish: 04/09/2008 See calendar
 
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Course provider details

Provider description
Reed Learning... was founded in 1995 as a value added service to the Reed Group’s clients and candidates. Since then it has grown into one of the foremost learning organisations in the UK through its continued and passionate commitment to delivering results that make real difference across its three core areas of business; learning, learning recruitment and learning managed services. Learning Reed Learning has the widest range of training programmes in the UK, the best professional qualifications and CPD and the most flexible approach to suit programmes to you and your organisation’s needs. We deliver over 50,000 days training a year across the country and our exam pass rates are some of the best in the world. Learning and Education recruitment Reed Learning, through its two recruitment and resource management divisions; Reed Education and Reed Training Professionals is the leading specialist learning recruiter in the UK. Whether you require teachers, lecturers, classroom assistants, education workforce management, instructors, trainers or course designers, we will find the right people to suit your organisation, school or college. For learning professionals we offer the best rates and the best service consistently exceeding expectations.
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