Phone Sales & Telephone Techniques

Phone Sales Training & Telephone Techniques

A practical range of training workshops for all aspects of telephone work that include a variety of situations with suggestions, solutions and practical exercises on how to handle customers, the different problems associated with using the phone and how to develop business, sales and communications.

Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone calling skills and knowledge about modern business are of paramount importance to companies.

We offer training starting with basic receptionist skills through to advanced telephone skills & techniques, telesales and call centre programmes, that are tailored to company and employee requirements.

Our Trainers are industry specialists with recognised qualification in training delivery and NVQ assessment and certification.

We deliver practical and participative learning that is designed to transfer many essential and usable phone skills back to the workplace and improve performance.

A must for any organisation which relies on callers for business over the telephone.

Options for our Telephone Skills and Phone Sales are:

• Interviewing Skills
• Phone Etiquette Training
• Telesales Supervisory Skills
• Customer Service & Care Skills
• Managing Tough Telephone Calls
• The Principles Of Telephone Selling
• Pro-Active Customer Care & Service
• Develop New Business By Telephone
• Effective Credit Control By Telephone
• Using Your Voice To Make An Impact
• Receptionist Training & Phone Answering
• Successful Telephone Appointment Making
• Key Account Handling Using The Telephone