Positive Customer Care
Course
In Bude
Description
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Type
Course
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Location
Bude
Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Customer Care
Course programme
Syllabus
How to make customers feel appreciated
How to understand your own organisation
Why you need to present a consistent professional image
Communication techniques when you have to say, 'No'
What you need to know to solve customers' problems
Interpersonal skills to help you deal with difficult customers
Assertiveness techniques which help you retain your self-esteem
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 90 hrs.
Positive Customer Care