Practical Collection Skills for Difficult Debts

Practical Collection Skills for Diffi cult Debts

Content
■ The important role of the
Credit Controller
■ How do you avoid diffi cult debts?
■ 12 point debtor day reduction plan
■ Refresher on effective telephone calls
■ Controlling the call
■ Understanding and applying late
payment legislation
■ Effective dunning letters
■ Reaching the decision maker
■ Negotiating payment
■ Dealing with diffi cult / abusive calls
■ Overcoming all non-payment excuses
■ To sue or not to sue?
■ Sending a Statutory Demand
■ Team role-play

"Good form of motivation for credit control staff at all levels"

Fee: £340.00 + VAT Non-Members, £290.00 + VAT Members