Preparation for sure start volunteers - communication

LEARNING OUTCOMES ASSESSMENT CRITERIA (Understanding, skills, knowledge to be learned) (Standards of achievement against which outcomes will be measured) The learner will be able to: The learner has achieved this because (s)he can: 1. Understand the aims of Sure Start
1.1 Identify the 4 key target areas of Sure Start
1.2 Identify 3 advantages of team work
1.3 Identify the role of a Sure Start volunteer
1.4 Identify at least 2 types of questions( open, closed etc.)
2. Recognise the importance of
communication
2.1. Identify at least 2 effects of body language on verbal communication
2.2 Identify at least 2 active listening skills
2.3 Identify at least 4 problems which may result from a breakdown in
communication
2.4 Identify the difference between assertive, aggressive and passive
behaviour
3. Recognise rights and
responsibilities of clients and
volunteers
3.1 Identify 2 welfare rights issues relating to families
3.2 Identify at least 2 rights and 2 responsibilities of volunteers
3.3 State what is meant by equal opportunities
4. Understand the need to develop
supportive relationships between
peers
4.1 Identify 4 key factors which are required in building a supportive
relationship
4.2 Identify why confidentiality is important
4.3 Identify when it is appropriate to disclose confidential information
5. Understand the need to develop
supportive relationships between
volunteers and families
5.1 Identify 4 key factors which are required in building a supportive
relationship
5.2 Identify why confidentiality is important
5.3 Identify when it is appropriate to disclose confidential information
6. Recognise the difficulties faced in
developing relationships
6.1 Identify at least 4 reasons why relationships breakdown
6.2 Identify 4 causes of stress
6.3 Carry out at least one relaxation technique to aid stress relief
7 Recognise difficulties in a child's
language development
7.1 Identify 2 difficulties within a child's language development
7.2 Identify 2 ways to overcome these identified difficulties