Preparing For A PA Or Secretarial Role | Preparing For A PA Or Secretarial Role Training

This one-day training course will teach you administrator skills and help you to understand the objectives of being a secretary. This course will help you to build interpersonal, planning, time management, and problem-solving skills. Preparing for a PA or Secretarial Role is also helpful for managers to recognise the scope of a Personal Assistant’s duties and their required attributes.

There are no prerequisites for this training course. You may enroll directly into this training to achieve a higher potential salary as a secretary or a personal assistant.

The Preparing for a PA or Secretarial Role training course is suitable for:

• Supervisory Assistants
• Chief Executive
• Personal Assistants
• Private Secretaries
• Senior Administrators
• Office Managers

• To improve your administration skills in an office or organization to prepare for your role as a PA or secretary
• An excellent understanding of becoming a good secretary or personal assistant
• To plan and prioritise tasks to manage both yours and your manager’s time effectively
• Build your communication skills to interact with coworkers and clients

In this one-day course, you will be able to learn different methods personal assistants and secretaries use to stay organised.

• Learn about practical administrative abilities in a business
• To increase time management skills and prioritise tasks
• Learn different methods and styles to write several types of letters
• Find out how to manage a filing system
• Understand the values needed to be a qualified secretary
• Develop your telephone skills to provide good telephone etiquette

Candidates who attend this course will take the following advantages:

• Acquire numerous responsibilities as a secretary or a personal assistant
• Understand the fundamental principles, qualifications, and skills of a secretary
• Adapt time management strategies to stop yourself from getting exhausted
• Understand how technology has an impact on Personal Assistants and secretaries
• Understand the importance and benefits of people management, leadership, presentation and report writing abilities
• Manage conflict by using effective communication

This course contains the following topics:

Understanding the Executive Personal Assistant Role

• Understanding objectives
• Required attributes for PAs
• The internet’s perception of PAs

Essential skills for Personal assistants and secretaries

• Flexibility
• Adaptability
• Interactive services
• Multitasking
• Organizational skills
• Effective communication
• IT skills
• Secretarial tactics

Work Effectively with Administrators

• Improving your working relationship with your manager
• Interacting with the executive team
• Managing multiple supervisors
• Synchronising with your boss’ work style

Work Flow Strategies

• Techniques to improve your work-flow
• Time management
• Prioritising your work
• Email management techniques
• Answering telephone calls

Communication skills

• Effective communication approaches
• Communication methods
• Communication models
• Non-verbal communication
• Verbal announcement

Managing Stress

• Introduction
• Symptoms of stress
• Causes of stress
• Types of stress
• Techniques to help eliminate stress

Project Management Processes

• The project management process
• Classifying risks
• Event management
• Required interpersonal abilities

Telephone Skills

• Making a call
• Responding to the telephone
• Active listening
• Putting callers on hold
• Transmitting a call
• Voice mail
• Terminating a call

Problem Solving

• Characteristics of a Problem
• Problem-solving strategies
• Problem-solving methods
• Barriers preventing you from solving a problem

Negotiation Strategies

• Pre-negotiation preparation
• Preparing your negotiation tactics
• Styles and techniques of a good negotiator
• Skills of a good negotiator
• Negotiation tactics