Proactive People Management

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

• Understand the value of the 'psychological contract'.
• Why people perform like they do - however positive or negative.
• Use coaching as a tool to enhance personal and team performance.
• Deal with poor performance quickly, effectively and ethically.
• Improve their emotional intelligence and connection with colleagues.
• Understand problems from different viewpoints and generate solutions.
• Develop credibility based on good management rather than job title.
• Increase personal productivity and focus on 'added value' tasks.
• Enhance teamwork and shared ownership of performance and results.
• Deliver positive praise and reprimand communication.

Duration: Intensive 1 and 2 day training programmes are available.