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Problem Solving
Course
Online
Description
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Type
Course
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Methodology
Online
A big part of the customer service provider’s job is to fix problems. Effective problem solving by customer service representatives is a highly regarded ability. Customer service representatives who are considered especially good problem solvers are systematic, analytical, and have first-rate interpersonal skills. These skills don’t happen on accident, though; they happen when customer service workers to follow a structured problem solving process. Problems create stress in the individual experiencing them, so learning to cope with stress is part of the problem-solving process. This course discusses how to resolve customer-related problems.
Reviews
Subjects
- Problem Solving
- IT
- Customer Service
- Skills and Training
Course programme
By the end of this course the learner will be able to:
- Name some problem-solving skills
- Identify how to solve customer problems
- Recognize the problem-solving process
- Identify the impact stress has on problem-solving
- List ways to reduce stress
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
Problem Solving