Problem Solving & Decision Making

Overview

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions. Objectives

• Increase your awareness of problem solving steps and problem-solving tools
• Distinguish root cause from symptoms to identify the right solution for the right problem
• Improve your problem-solving and decision making skills through identifying your own problem-solving style
• Improve your ability to participate in and communicate about a collaborative problem-solving process
• Recognize the top ten rules of good decision making

By the end of this class you will have learned

• Practical application in problem solving
• Define a "problem"
• Describe the ideal problem solver
• Identify the types of problems encountered
• The Problem Solving Model
• Using fishbone analysis
• Problem-Solving Toolkit
• Facts vs. Information
• 10 Ingredients for Good Decision Making
• Gradients of Agreement
• The Decision-Making Process
• Decision-Making Traps
• Problems as Given/Problems as Understood
• Types of decisions (including bad ones!)
• Implementing a Decision

Who should attend Pre-requisites None Synopsis

• Making Win-Win Decisions
• Problem Solving Defined
• The Problem-Solving Model
• A Problem-Solving Toolkit
• The Problem-Solving Process
• Fishbone Analysis
• Gradients of Agreement
• Facts vs. Information
• Decision-Making Traps
• Implementation
• Types of Decisions
• A Personal Action Plan