Professional Business Development

Syllabus

The course is divided up into five study units, as follows:

Unit 1 Personal Skills

• Communication skills
  • Verbal
  • Non- verbal
  • Written
  • Listening
• Presenting data
  • Presentations
  • Report writing
  • Internal and external communications
• Working as part of a team
• Time and stress management
• Self assessment and continuing professional development

Unit 2 Leadership Skills

• Coaching and mentoring
• Delivering training
• Managing people
• Motivating people
• Dealing with difficult people
• Performance management

Unit 3 Business Development Skills

• Planning for success
• Project management
• Influencing skills
• Negotiating skills
• Strategic thinking
• Conflict resolution/mediation
• Problem solving

Unit 4 Service

• Internal and external customers
• Developing customer service in others
• Service Excellence Skills

Unit 5 Legal Aspects of Business

• Businesses and the Law
• Employment status
• A contract of employment
• Legislation relating to employment of staff
  • Working hours and time rights
  • Family rights
  • Pay rights
  • Discrimination
  • Health and safety
• Contracts and obligations
• Creating a legally valid customer contract
• Unfair Terms In Consumer Contracts Regulations 1999
• Creating a valid business to business contract
• Unfair Contract Terms Act 1977

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 120 hrs.