Professional Business Development Level 4

Unit 1 Personal Skills

· Communication skills

o Verbal

o Non- verbal

o Written

o Listening

· Presenting data

o Presentations

o Report writing

o Internal and external communications

· Working as part of a team

· Time and stress management

· Self assessment and continuing professional development

Unit 2 Leadership Skills

· Coaching and mentoring

· Delivering training

· Managing people

· Motivating people

· Dealing with difficult people

· Performance management

Unit 3 Business Development Skills

· Planning for success

· Project management

· Influencing skills

· Negotiating skills

· Strategic thinking

· Conflict resolution/mediation

· Problem solving

Unit 4 Service

· Internal and external customers

· Developing customer service in others

· Service Excellence Skills

Unit 5 Legal aspects of Business

· Businesses and the Law

· Employment status

· A contract of employment

· Legislation relating to employment of staff

o Working hours and time rights

o Family rights

o Pay rights

o Discrimination

o Health and safety

· Contracts and obligations

· Creating a legally valid customer contract

· Unfair Terms In Consumer Contracts Regulations 1999

· Creating a valid business to business contract