Professional Client Practice Level 4

The course comprises five study units:

Unit 1 – Identifying professional standards, ethics and codes of practice• Ethics and standards
• Client confidentiality
• Industry codes of practice
• Developing a client contract
Unit 2 – Identifying, negotiating and agreeing the client brief• Meeting the client
• Identifying client needs
• Setting expectations
• Agreeing the end point
Unit 3 – Planning and implementing the client assignment• Stating client needs and clarifying outcomes
• Outlining the client assignment process
• Agreeing responsibilities
• Financial matters
• Setting milestones and review points
• Establishing a timetable
Unit 4 – Concluding the client assignment and obtaining client sign-off• Recording progress
• Negotiating revisions to the programme
• Obtaining client feedback
• Resolving difficulties
Unit 5 – Reviewing the assignment and identifying further professional development• Building a portfolio
• Analysing feedback
• Summarising outcomes
• Self assessment
• Planning further personal development

Assessment

Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.