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Professional Receptionist

in GBC Learning & Development (England)

Classes Training

Place:

London, Guildford

Price:

£295 + VAT

Duration:

1 Day

Start:

06/01/2009 other dates
See course programme

Course objectives:

· To understand the importance of the receptionist's role · To learn how to make a first impression people remember · To review best telephone practice · To develop strategies for dealing with difficult people and situations

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Course details

Type Training Duration 1 Day

Method / place Contact course provider Classes in London, Guildford where

Suitability Staff who are representing the company in a front line reception position, or who are asked to deputise in this important role from time to time. Important: this course is limited to 6 delegates to ensure maximum benefit.

Course objectives · To understand the importance of the receptionist's role · To learn how to make a first impression people remember · To review best telephone practice · To develop strategies for dealing with difficult people and situations

Price

£295 + VAT

Get direct information on how to enrol, venues and availability...

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Course programme

Professional Receptionist

Professional Receptionist

Designed for staff who represent their organisation in a front line reception position, or who deputise in this role from time to time.

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During the course you will learn:

To adopt appropriate telephone techniques

To receive visitors professionally

To direct calls correctly

To deal with difficult people and situations

To improve personal effectiveness

COURSE DETAILS:
Course Duration: 1 Day
Course Cost: £295

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Venues and dates


Where	Guildford, P O Box 1073
When	Start: 06/01/2009 Finish: 06/01/2009 See calendar

Where	London, Warnford Court, 29 Throgmorton St
When	Start: 10/02/2009 Finish: 10/02/2009 See calendar

Where	Guildford, P O Box 1073
When	Start: 04/03/2009 Finish: 04/03/2009 See calendar