The Professional Receptionist

Short course

In Coventry

Price on request

Description

  • Type

    Short course

  • Location

    Coventry

  • Duration

    1 Day

Organisations are often judged by the first impression they make. The receptionist represents the initial point of contact with the outside world, and as such is in a powerful position to enhance the way the company is perceived. This interactive course will enable receptionists to develop professional telephone and communication skills. Additionally it will reinforce the importance.

Facilities

Location

Start date

Coventry (West Midlands)
See map
Swanswell Street, CV1 5DG

Start date

On request

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Course programme

Introduction
Organisations are often judged by the first impression they make. The receptionist represents the initial point of contact with the outside world, and as such is in a powerful position to enhance the way the company is perceived. This interactive course will enable receptionists to develop professional telephone and communication skills. Additionally it will reinforce the importance of their public relations role and highlight their influence and effect on customers in particular.

Course Content

  • Providing excellent customer service
  • Effective communication skills and techniques
  • Handling the telephone and enquirer
  • Interpersonal skills in the receptionist's role
  • Planning and organising your time
  • Dealing with conflict and handling difficult situations

Suitability

Receptionists and front line staff in companies and organisations with a high level of customer awareness, who are required to be confident and professional in their approach to visitors and callers, whilst maintaining an organised and well managed reception area.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.
Candidates will receive a City College Coventry Certificate of Attendance

Duration

1 day (9:30am - 4:30pm)
Course notes and / or manuals are provided

Progression

  • Professional Written Communication
  • ILM Intro Certificate in Team Leading or First Line Management

The Professional Receptionist

Price on request