Professional Receptionist (Level 2 Award)
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
120h
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Duration
12 Months
This course is ideal for anyone who is a receptionist or is keen to include more reception skills into their job.
The Professional Receptionist course consists of 2 different courses:
Certificate in Effective Communication (Level 2)
Customer Care (Level 2)
Certificate in Effective Communication
This home study Effective Communication course is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. This course covers topics such as formal and informal messages, two-way communications, presentations and so on.
Customer Care (Level 2)
This home study Customer Care course is designed for people who wish to gain an understanding of the principles and practice of Customer Service. This course is written with the intention of giving you a thorough grounding in Customer Care.
Important information
Documents
- Professional Receptionist (Level 2)
Facilities
Location
Start date
Start date
About this course
Key Topics
The Professional Receptionist diploma is divided into two comprehensive courses:
Course One: Effective Business Communications - (see course)
Module 1: The Essentials of Communication
Module 2: Sending Informal Messages
Module 3: Sending Formal Messages
Module 4: Two-Way Communication
Module 5: Presentations Module 6: Advertising
Course Two: Customer Care
Module 1: Customer Care
Module 2: Customer Care and Company Benefits
Module 3: Considering a Policy and Plan
Module 4: Customer Care and You
Module 5: Customer Care and Service Plans
Module 6: Motivating Staff
Module 7: Standards and Monitoring
Module 8: Selling the Plan
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about being a Professional Receptionist and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
Professional Receptionist Diploma
1. Certificate in Effective Communicating (Level 2)
2. Customer Care (Level 2)
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Subjects
- Customer Care
- Communication Training
- Effective Communication
- Communications
- Customer Service
- Team Training
- Presentation Skills
- Meetings
- Monitoring
- Receptionist
- Communication Skills
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Professional receptionist (level 2 award)
How is the course structured?The Professional Receptionist diploma is divided into two comprehensive courses:
Course One
Certificate in Effective Communication (Level 2)
Module 1: The Essentials of Communication
- The Importance of Good Communication
- Modes of Communication
- The Key Elements of Communication
- The Whole Message
- What Does the Recipient Expect?
Module 2: Sending Informal Messages
- Memoranda ('Memos')
- Electronic Mail (Email)
- Text Messages
- Facsimiles or 'Faxes'
Module 3: Sending Formal Messages
- Letters – The First Impression
- Letters – Greetings and Sign- Off
- The Details
- Letters – Writing Clearly
- Letters – Writing Accurately
- Formal Emails
- Reports and Proposals
- Reviewing Formal Letters and Reports
Module 4: Two-Way Communication
- The Telephone
- Using the Answer Phone
- Using the Mobile Phone
- Face-to-Face Meetings
Module 5: Presentations
- Presentation Skills
- First Impressions,
- Explaining Your Points Clearly Humour
- Inviting Discussion
- Ending the Presentation
Module 6: Advertising
- Press Releases
- Newspaper Advertisements
- Direct Mail
- Web Sites
At the end of this course students will be able to:
- Describe the essential elements of business communications
- Adopt good practice with a variety of communication methods
- Choose appropriate communication methods
- Identify ways of improving personal communications skills
Course Two
Customer Care (Level 2)
Module 1: Customer Care
- What is Customer Care?
- Defining Customer Care
- Characteristics of Effective Customer Care
Module 2: Customer Care and Company Benefits
- Increase in Profits
- Customer Loyalty and Long Term Profitability
- Fewer Complaints
- Staff Know what is Expected of Them
- A More Pleasant Working Environment
- Customer Integration and Specialistaion
Module 3: Considering a Policy and Plan
- Who are Current and Potential customer, their characteristics and needs
- Staff Interfacing with Customers
- What Tangible or Intangible assets to company has
- Competitor Characteristics
- Improvements and Additions to Customer Care and Service
Module 4: Customer Care and You
- The Right Attitude
- Looking and Sounding Right
- Having the Right Information
- Keeping Control
- Working Within a Team
- Customer Complaints
- Answering the Phone
Module 5: Customer Care and Service Plans
- Contents of the Plan
- The Advantages of Planning
- Objectives, Strategies and Tactics
- Target Strategy
- Forecast or Assumptions of Outcomes
- A Simple Case on Customer Care Planning
- Company Policies
- People Make a Plan Work
- Current Customer Care and Services
Module 6: Motivating the Staff
- Involvement
- Achievement
- Recognition
- Feeling of Belonging
- What Every Manager Should Do
Module 7: Standards and Monitoring
- Set Plans
- Obtain Feedback
- Measuring Results
- Managing the Plan and People
Module 8: Selling the Plan
- Internally
- Selling to the Customers
- What to Advertise Openly
- A Case in Point
At the end of this course students will be able to:
- Describe the essential elements of customer care
- Identify company benefits
- Design a policy and plan
- Help motivate staff
Course assessment
This course is marked through a process of continuous assessment guided by your tutor following standard guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.Course fees
Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Professional Receptionist home study course is £493.75, though for a limited time we are offering you the opportunity to pay only £395 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £98.75 and then 4 equal payments of £98.75 per month. The first instalment is paid about a month after you receive your course.
Additional information
Professional Receptionist (Level 2 Award)