Professional Receptionist (Level 2 Award)

Course

Distance

£ 395 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Distance Learning

  • Class hours

    120h

  • Duration

    12 Months

This course is ideal for anyone who is a receptionist or is keen to include more reception skills into their job.

The Professional Receptionist course consists of 2 different courses:
Certificate in Effective Communication (Level 2)
Customer Care (Level 2)

Certificate in Effective Communication

This home study Effective Communication course is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. This course covers topics such as formal and informal messages, two-way communications, presentations and so on.

Customer Care (Level 2)

This home study Customer Care course is designed for people who wish to gain an understanding of the principles and practice of Customer Service. This course is written with the intention of giving you a thorough grounding in Customer Care.

Important information

Documents

  • Professional Receptionist (Level 2)

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now closed

About this course


Key Topics

The Professional Receptionist diploma is divided into two comprehensive courses:

Course One: Effective Business Communications - (see course)

Module 1: The Essentials of Communication
Module 2: Sending Informal Messages
Module 3: Sending Formal Messages
Module 4: Two-Way Communication
Module 5: Presentations Module 6: Advertising

Course Two: Customer Care

Module 1: Customer Care
Module 2: Customer Care and Company Benefits
Module 3: Considering a Policy and Plan
Module 4: Customer Care and You
Module 5: Customer Care and Service Plans
Module 6: Motivating Staff
Module 7: Standards and Monitoring
Module 8: Selling the Plan


The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about being a Professional Receptionist and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

Professional Receptionist Diploma
1. Certificate in Effective Communicating (Level 2)
2. Customer Care (Level 2)

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This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 16 years

Subjects

  • Customer Care
  • Communication Training
  • Effective Communication
  • Communications
  • Customer Service
  • Email
  • Team Training
  • Presentation Skills
  • Meetings
  • Monitoring
  • Receptionist
  • Communication Skills

Teachers and trainers (1)

Support Advisor

Support Advisor

Support Advisor

Course programme

Professional receptionist (level 2 award)

How is the course structured?

The Professional Receptionist diploma is divided into two comprehensive courses:

Course One
Certificate in Effective Communication (Level 2)

Module 1: The Essentials of Communication
- The Importance of Good Communication
- Modes of Communication
- The Key Elements of Communication
- The Whole Message
- What Does the Recipient Expect?

Module 2: Sending Informal Messages
- Memoranda ('Memos')
- Electronic Mail (Email)
- Text Messages
- Facsimiles or 'Faxes'

Module 3: Sending Formal Messages
- Letters – The First Impression
- Letters – Greetings and Sign- Off
- The Details
- Letters – Writing Clearly
- Letters – Writing Accurately
- Formal Emails
- Reports and Proposals
- Reviewing Formal Letters and Reports

Module 4: Two-Way Communication
- The Telephone
- Using the Answer Phone
- Using the Mobile Phone
- Face-to-Face Meetings

Module 5: Presentations
- Presentation Skills
- First Impressions,
- Explaining Your Points Clearly Humour
- Inviting Discussion
- Ending the Presentation

Module 6: Advertising
- Press Releases
- Newspaper Advertisements
- Direct Mail
- Web Sites

At the end of this course students will be able to:
- Describe the essential elements of business communications
- Adopt good practice with a variety of communication methods
- Choose appropriate communication methods
- Identify ways of improving personal communications skills

Course Two
Customer Care (Level 2)

Module 1: Customer Care
- What is Customer Care?
- Defining Customer Care
- Characteristics of Effective Customer Care

Module 2: Customer Care and Company Benefits
- Increase in Profits
- Customer Loyalty and Long Term Profitability
- Fewer Complaints
- Staff Know what is Expected of Them
- A More Pleasant Working Environment
- Customer Integration and Specialistaion

Module 3: Considering a Policy and Plan
- Who are Current and Potential customer, their characteristics and needs
- Staff Interfacing with Customers
- What Tangible or Intangible assets to company has
- Competitor Characteristics
- Improvements and Additions to Customer Care and Service

Module 4: Customer Care and You
- The Right Attitude
- Looking and Sounding Right
- Having the Right Information
- Keeping Control
- Working Within a Team
- Customer Complaints
- Answering the Phone

Module 5: Customer Care and Service Plans
- Contents of the Plan
- The Advantages of Planning
- Objectives, Strategies and Tactics
- Target Strategy
- Forecast or Assumptions of Outcomes
- A Simple Case on Customer Care Planning
- Company Policies
- People Make a Plan Work
- Current Customer Care and Services

Module 6: Motivating the Staff
- Involvement
- Achievement
- Recognition
- Feeling of Belonging
- What Every Manager Should Do

Module 7: Standards and Monitoring
- Set Plans
- Obtain Feedback
- Measuring Results
- Managing the Plan and People

Module 8: Selling the Plan
- Internally
- Selling to the Customers
- What to Advertise Openly
- A Case in Point

At the end of this course students will be able to:
- Describe the essential elements of customer care
- Identify company benefits
- Design a policy and plan
- Help motivate staff

Course assessment

This course is marked through a process of continuous assessment guided by your tutor following standard guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

Course fees

Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Professional Receptionist home study course is £493.75, though for a limited time we are offering you the opportunity to pay only £395 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £98.75 and then 4 equal payments of £98.75 per month. The first instalment is paid about a month after you receive your course.

Additional information

Career opportunities: Receptionist GP Practice Manager Customer Services Executive Medical Secretary Secretary

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Professional Receptionist (Level 2 Award)

£ 395 VAT inc.