Understanding Project Management
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What is a project?
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The project manager - role and responsibilities
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Understanding the objectives and scope of a project
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Roles and responsibilities of team members
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Providing administrative support to projects - the essential skills
and qualities required
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Building a positive working relationship with the project manager
Project Management Tools
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How to interpret project plans and documentation - what information do
you need?
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Identifying the key deadlines, resource requirements and quality issues
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Setting up processes for managing and monitoring project progress
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Resource and task scheduling
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Helping to monitor project costs and performance against the plans
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Key documentation to help keep projects on track and team members
informed
Coordinating Meetings, Agendas and Minutes
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Preparing effectively for meetings - working with the chairperson and
setting the agenda
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Your role and responsibilities in the meeting
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Knowing what information to record - asking for clarification
Information Technology in Projects
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How IT can provide assistance in the administration of projects
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Visual and graphic information
Communicating Effectively in a Project Environment
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The barriers to effective communication in projects
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Your central communication role as the project administrator - keeping
everybody informed
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Listening and questioning techniques
Assertive, Confident and Persuasive Communication
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Having the right to disagree - developing your assertiveness skills
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Dealing with difficult people
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Making and dealing with difficult requests
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Developing a persuasive communication style
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Gaining support and commitment from others
Personal Development
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Formulating a personal action plan
Further courses to consider
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Project Management for PAs, Administrators and Secretaries
Testimonial
, Personal Assistant "This course is ideal for those
who wish to introduce project management practice as a personal
effectiveness technique."
