Providing high quality Customer Care 2hrs

A half -day introductory programme offering practical guidance in developing
skills related to customer care in the health and social care sector.

This unit is relevant to staff who are in roles in all care settings – hospital,
residential, day, surgery or foster-care or in the client’s own home.

Identify their customers are both internally and externally
• Identify who they rely on and who relies on them
• Consider the expectations of colleagues to ensure the chain keeps moving
• Identify customer preferences what they consider to be excellent service
• Identify how to respond to the service where there are deficits
• Identify the essential customer service skills…
a) Meeting standards in a consistent manner
b) Applying a good service first time
c) Listening to customers and responding appropriately
d) Managing complaints in a positive manner
e) Communicating effectively
f) Ensuring colleagues also know how to help and support