Want to boost enrolments? Login and promote your courses
Searching for courses? Login or register
Courses    
Most popular search | Share this page  
open My list: 0 courses
Courses related: debt collection techniques | telephone collection techniques | child psychology courses | child psychology course | free child psychology courses | adolescent psychology courses | animal psychology courses distance learning | ocn child psychology | telephone collection courses | debt collection course
Homepage Finance Courses Accounting Courses Credit Control Courses

Psychology of Collection

in Institute of Credit Management (England)

Classes Training

Price:

£610 + VAT Special offers 

Duration:

2 Days

Start:

consult dates and times
See course programme

Request free information

Course objectives:

The secret of successful collections lies in understanding and controlling the dynamics of human interaction. This two day workshop is aimed at building the relevant skills and does not follow the normal 'lecture and role play' format used for fiving knowledge. It is assumed that participants have the surface level knowledge of collection techniques.

Institute of Credit Management

The Institute of Credit Management (ICM) is the largest professional credit management organisation in Europe. It represents the credit profession across trade, consumer and export credit, as well as ...

see more

Contact course provider

 

Request information

Contact directly and with no obligation with
Institute of Credit Management
You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.
* Compulsory fields
By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.
I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:
:| :) ;)
Average Fast Very fast
 

Course details

Type Training Duration 2 Days
Method / place Contact course provider Classes
Suitability Experienced collections staff, supervisors and managers who wish to develop powerful techniques from the leading edge of applied psychology.
Course objectives The secret of successful collections lies in understanding and controlling the dynamics of human interaction. This two day workshop is aimed at building the relevant skills and does not follow the normal 'lecture and role play' format used for fiving knowledge. It is assumed that participants have the surface level knowledge of collection techniques.
Price £610 + VAT
Get direct information on how to enrol, venues and availability...

Credit Control courses (from other course providers)

 
Credit Control Skills
Pass training
London - £275 + VAT
 
Telephone Collection Techniques
JPD Training
Distance - £340 + VAT
 
Successful Collection Techniques
Advanced Training
- Price: On request
 
Credit Control - The Effective Way
GBC Learning & Development
London - £295 + VAT
 
Customer Service for Credit Control
Reed Learning
London - £499 + VAT
Compare the selected courses

Course programme

Psychology of Collection

  • Creating instant rapport regardless of resistance
  • Handling awkward people and situations
  • Understanding and controlling emotional reactions under stress
  • Self onfidence on the telephone
  • Controlling aggression and passiveness to achieve assertiveness in all situations
  • Understanding the dynamics of guiding conversation
  • Understanding and stopping the psychological games that people play
  • Reading and using the subconscious signals sent out by others
  • Choosing the right approach at an early stage
  • The gentle art of letting other people use their strength against themselves

     

     

     

     

     
    Dealt with in this workshop are the deeper, more advanced interpersonal and intrapersonal issues. 
     
    The training method used makes the difference between participants leaving with knowledge of what needs to be done and leaving with the skills to do it.
     
  • see the full course programme

    on request

    get more information on the programme directly from Institute of Credit Management.

    Request information for free
    Get direct information on how to enrol, venues and availability...
     

    Ex-students

     
    Opinions
     
    Have you attended this course?

    Voice your opinion and help thousands of other users
    Get direct information on how to enrol, venues and availability...
     

    On Institute of Credit Management

    Provider description
    The Institute of Credit Management (ICM) is the largest professional credit management organisation in Europe. It represents the credit profession across trade, consumer and export credit, as well as in related activities such as collections, credit reporting, credit insurance and insolvency. A centre of expertise for all matters relating to credit management for more than 50 years, the ICM is the only such organisation accredited by the Qualifications and Curriculum Authority (QCA) as an awarding body. The ICM offers a range of services, including a recruitment consultancy, training, conferences and seminars, the industry leading Credit Management magazine, bookshop, technical advisory service and 26 local branches.

    The ICM's Mission: The Institute Credit Management (ICM) promotes excellence in credit management and raises awareness of its vital role in business and the community.

    The ICM's Vision: To empower the credit profession by:

    * being the centre of expertise for credit management.
    * gaining universal recognition that sound credit management keeps business in business.
    * maintaining relevant and up-to-date qualifications and occupational standards.
    * being recognised and respected as its voice.
    * supporting the career development of all people who work in credit management.
    * improving skills and standards through a growing membership.
    * continuously improving our products and services and being the first-choice provider.
    * promoting credit management through local, national and international networks.

    All courses

    by Institute of Credit Management on emagister.

    See list of courses

    Get direct information on how to enrol, venues and availability...
     

    Most searched for in Credit Control

    Information related to Credit Control

    International sites Spain  |  Italy  |  France  |  Mexico  |  Germany  |  UK  |  Japan  |  Argentina

    Words related to the courses viewed: institute credit management

    emagister.com complies with the 15/1999 Organic Law dated 13th December (Spain), the Data Protection Law and holds the inscription code 2002010053 on the General Register of the Data Protection Agency. Copyright 1999/2000 - Grupo Intercom - All rights