Quality Costs (Identifying the cost of non-Quality and doing something about it) Overview
Business performance is ultimately measured in financial terms. Despite this fundamental, Quality Costs do not generally appear in companies' financial statements.
Whether companies are implementing ISO 9001, Six Sigma, EFQM or lean principles, businesses' effectiveness is related to the efficient use of resources such as cash.
This ONE DAY workshop introduces the concepts of Quality Costs and also provides some proven methods of identifying them, differentiating between those we may have to accept in our business and those we do not.
The subject is treated in the workshop as a fundamental tool within a strategic process of business performance improvement.
Key Session Topics
- What is a quality cost
- Prevention, appraisal, failure model
- Process/activity based model
- Impact on the business
- Identifying avoidable costs
- Developing a credible system for reporting
- Removal of unwanted costs
Benefits
An appreciation of how to identify, collect and analyse quality costs as a basis for taking action to reduce them.
Who Should Attend
The material is designed to benefit personnel from any function, although those charged with the responsibility for a Quality Department should readily identify with the techniques and benefits. However, it is an established fact that the greatest opportunities to reduce unwanted costs in businesses are not found within Quality Departments.
Any executive with operational responsibility will find this workshop most useful.
Course Techniques
The workshop is held in a very interactive mode to invite as much discussion as possible about quality costs within attendees' own company. Use is made of tutorial sessions and case histories are utilised to show how different companies have gone about tackling this issue.
