Quality Function Deployment
Short course
In Leamington Spa, Warwickshire
Description
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Type
Short course
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Location
Leamington spa, warwicks...
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Duration
1 Day
QFD is the powerful development technique that ensures customer requirements drive the product introduction process. By making extensive use of team, based techniques and simple matrices to capture and analyse information, QFD enables a common understanding of the key success factors for any new product or service to be captured by development teams. This concentration on the "Voice.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Content
Introduction
- What is the QFD methodology ?
- The benefits
Customer Focus
- Develop customer requirements
- Prioritisation of customer requirements
- Customer competitive rating
Technical Focus
- Establish technical characteristics
- Direction of technical improvement
- Correlation matrix
- Customer / technical interaction
- Prioritisation of technical characteristics
- Establish preliminary technical targets
- Technical competitive rating
QFD Interpretation
- Analyse and diagnose matrix
- Finalise technical targets
- Identify technical characteristics for further study
Design Deployment
- Generation and selection of concepts
Further QFD Phases
- Design deployment
- Process planning
- Production control
Managing QFD
- Team selection and implementation
- Links with other techniques (FMEA, Design of Experiments, Value Analysis)
Course Review
- Lessons learnt/benefits/barriers to implementation
Quality Function Deployment