Quality Teams

Knowledge and understanding

• Critically analyse and apply the theoretical principles underlying the development of staff to allow more effective team organisation
• Critically analyse and evaluate the impact of working in multi-cultural situations and methods for managing cross-cultural issues
• Critically evaluate performance and reward management approaches in the context of the overall business strategy
• Critically analyse and evaluate different team and individual type indicator methods and their application as management tools.

Skills and other attributes

• Demonstrate a detailed understanding of the key role of the line manager in managing human resources
• Demonstrate an in-depth understanding of the importance of impartiality and managing conflict within the quality management environment
• Demonstrate knowledge and application of legislation and good practice in handling employee relations within the business environment.