Reception & Telephone Techniques

Reception and Telephone Techniques

By the end of the course delegates will have:
\u0001 Reviewed telephone and reception basics
\u0001 Gained an understanding of different behaviours and personality types
\u0001 Identified techniques for building rapport
\u0001 Identified ways of maintaining a positive attitude and high energy
\u0001 Understood the importance of establishing professional credibility
\u0001 Understood the importance of positive word choice
\u0001 An awareness of emotional trigger words and how to avoid them
\u0001 A strategy for handling the more demanding customer
\u0001 A 'toolkit' of techniques for communicating effectively
\u0001 A Personal Action Plan identifying areas for development and actions to take.