This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their telephone skills or planing to start a career in...
This exciting online training course on message handling is ideal for anyone that works in a service environment wanting to improve their skills or planing to start a career in the...
Course review: From entry level to supervisor to management we have created Hospitality Online Courses giving you training in different departments of our wonderful industry. Starting from as...
£14.95 Topics covered in the "Up-Selling Techniques" course: • How to up-sell like an expert • Correct use of up-selling techniques • Identify win-win opportunities to provide more products...
The best of the course
It has been a fantastic opportunity for me to learn new skills and a new programme (Fidelio Opera 5.0). I've had a wonderful time, great staff, beautiful venue and above all I've had been taught skills I can use not only as a receptionist in a hotel but in my daily life.
What could be improved
Nothing nicoleta matiescu, October 2012
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The best of the course
I really enjoy tje hotel receptionist course ,the lecturer has been wonderful, i have learnt a lot from this course and meet lot of intresting people the course has made me to be more confident i will highly recommend this course to anyone who wants to be a professional hotel receptionist.
What could be improved
Nothing louisa emmanuel, October 2012
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The best of the course
When I came at Reception Academy, I enrolled for a 5 days Opera PMS 5.0 Full Service Course, having already a bit of experience, not on Reception, but in hotels, in other departments. I thought that my personal standards and knowledge of customer services are high enough to work in a 4 or 5* hotel. After I met the team and the trainers, I realised that it was quite so, so after I finished the Opera Course I enrolled to the Professional Hotel Receptionist Course too. I have been taught by excellent trainers how a exceptional receptionist should be, I've been trained to deliver an excellent level of service for a hotel guests, how to use in a fast, accurate and professional manner Opera PMS 5.0, how to handle guest complaints and everything that an exceptional receptionist should know and do, to deliver an excellent service behind the reception desk. I am extremely happy with everything I've learned, with their fantastic way of teaching us from their own vast experience and now I really feel that I am prepared for any challenge that may arise. Gladly would recommend Reception Academy for everybody without any hesitation.
What could be improved
Nothing Bogdan Popescu, October 2012
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Course review: Have you always wanted to work as a Hotel Receptionist in a top London Hotel, but were rejected because you don't know what to do? Hospitality Training and Recruitment Ltd offers...
"Hello everyone, The course at Reception Academy has been one the best courses - if not the best - I have attended in the Hospitality Industry. It is designed to help trainees acquire the basic and most important skills needed to become an exceptional Hotel Receptionist. It is up to the students, in fact, to take full advantage of the course trainers, for they have a vast working experience and knowledge of 5* Hotels. Furthermore, they were always more than willing to help and guide students in every step of the course and even on completion of the four weeks training. Not only this course teaches how to use OPERA FIDELIO but also provides precious advices and tips concerning interviews techniques, CVs, how to handle complaints, guest requests, and how to behave in certain situations, among other things, which I personally found extremely useful. I would highly recommend this course to anyone who would like to work as an Hotel Receptionist, as I feel that the Receptionist Academy has given me the chance to learn all the necessary skills I was lacking of, when I tried to look for this type of job in the past. The course is designed in such a professional manner that you will learn and enjoy every minute of the four-hours-a-day... you will wish that each lesson would never end! I attended this course in September, and I am very proud of my achievement; I got a job in a 5* Hotel as a Receptionist 3 days after completing the course. I hope this information was useful. Kind regards, Ara"October 2010
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Course review: The Training Course is specially designed with people in mind who have never worked in a Hotel Reception or those who are looking to refresh and update their existing Hotel...
"Amazing course, good trainers and very nice team. I could not beleive how much I learnt and I managed to find work just two weeks after i finished the course. Thank you again to everyone specially to Dan for teaching me so well and making me laugh. Sal :)"February 2011
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Course review: Have you always wanted to work as a Hotel Receptionist in a top London Hotel, but were rejected because you don't know what to do? We have been training Hotel Receptionist...
Course Review: This unique Hotel Supervisor / Shift Leader Course is available for applicants with 6 months minimum working experience as an employee in the Hospitality Industry. If you qualify,...
Course review: Have you always wanted to work as a Hotel Receptionist in a top London Hotel, but were rejected because you don't know what to do? Hospitality Training and Recruitment Ltd offers...
Vocational
in City Of London and at 1 other venues 5 Days
Course review: If you have tried to apply for jobs in Hotels, you will see that most hotels require their receptionists to have knowledge of a Hotel computer programme, known as (Fidelio)...
Course review: Focussed on the needs of employers in the hospitality industry This advanced management course will explore all aspect of the day to day requirements of a departmental manager. You...
Course review: If you have tried to apply for jobs in Hotels, you will see that most hotels require their receptionists to have knowledge of a Hotel computer programme, known as (Fidelio)...
This 1 week intensive course combines essential theory with practical exercises that will give you the knowledge and skills to work in the Reservations Department of any major Hotel in the world....
Course Review: This 1 week intensive course combines essential theory with practical exercises that will give you the knowledge and skills to work in the Reservations Department of any major Hotel...
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