Reception and Telephone skills

Go Training

Short course

In Aberdeen

Price on request

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Description

  • Type

    Short course

  • Location

    Aberdeen (Scotland)

To provide the receptionists with the skills, knowledge and confidence to develop a positive, lasting relationship with your customers on the telephone and face to face. Suitable for: Anyone

Facilities

Location

Start date

Aberdeen (Aberdeen City)
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10 Pinecrest Drive, AB15 9FJ

Start date

On request

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Course programme

Reception and Telephone skills

Three seconds is all it takes for your customers to receive a negative or positive first impression about your organisation.

  • To present a positive first and lasting impression
  • To exceed customers expectations
  • To develop communication skills
  • To be able to handle difficult situations professionally
  • To develop and maintain a positive attitude
  • To provide a positive and professional telephone experience
  • To create a personal action plan

See related categories

Reception and Telephone skills

Price on request

The best Secretarial courses

See all

See all